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Posted Jul 26, 2012
7:16:56 AM
Custom ringtone problems with IPhone 4s
I have several contacts that I have custom ringtones for. But when they call, the ringtone I have set for them doesn't play. The main ringtone of my phone plays.So, how do I get my phone to play the custom ringtone I have assigned to several of my contacts?
I have several contacts that I have custom ringtones for. But when they call, the ringtone I have set for them doesn't play. The main ringtone of my phone plays.So, how do I get my phone to play the custom ringtone I have assigned to several of my contacts?
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Custom ringtone problems with IPhone 4s

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Jul 26, 2012 9:22:57 AM
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Are you running the very latest iOS 5.1.1? I think there were such issues where custom ringtones would revert back to Marimba in the first iOS 5.0 edition.
Are you running the very latest iOS 5.1.1? I think there were such issues where custom ringtones would revert back to Marimba in the first iOS 5.0 edition.

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Jul 26, 2012 9:47:36 AM
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Yes I'm running is 5.1.1 (9B206).
Yes I'm running is 5.1.1 (9B206).

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Jul 26, 2012 10:40:53 AM
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When you go into Settings>Sounds>Ringtones, do you see the ringtones listed there?

 

When you connect your phone with iTunes, do you see the ringtones listed in iTunes? If not, you may need to re-add them to iTunes and sync them to your phone again. 

 

You'll need to make sure the ringtone is under 30 seconds long. Tones over 30 seconds won't play. This happened to me and it tripped me up until I figured it out. 

 

Hope this helps, let us know!

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When you go into Settings>Sounds>Ringtones, do you see the ringtones listed there?

 

When you connect your phone with iTunes, do you see the ringtones listed in iTunes? If not, you may need to re-add them to iTunes and sync them to your phone again. 

 

You'll need to make sure the ringtone is under 30 seconds long. Tones over 30 seconds won't play. This happened to me and it tripped me up until I figured it out. 

 

Hope this helps, let us know!

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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Custom ringtone problems with IPhone 4s

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Jul 26, 2012 12:14:24 PM
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Hi jamileh,

All the ringtones show up in Settings>Sounds>Ringtones and in iTunes aswel also they are all below 30 seconds. It is doing my head in.
Hi jamileh,

All the ringtones show up in Settings>Sounds>Ringtones and in iTunes aswel also they are all below 30 seconds. It is doing my head in.

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Jul 26, 2012 1:45:04 PM
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Mine as well! I was certain it was the 30 second thing!

 

Can you assign non-custom ring tones to specific people? Try assigning a tone like Trill or Piano Riff to a contact and see if you still hear the Marimba (default) tone. 

 

Try removing the custom tones from iTunes, syncing, re-adding then syncing again. 

 

I suggest trying it with just one ringtone and if that works, do the rest. Less work that way. 

 

Let me know how that turns out!

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Mine as well! I was certain it was the 30 second thing!

 

Can you assign non-custom ring tones to specific people? Try assigning a tone like Trill or Piano Riff to a contact and see if you still hear the Marimba (default) tone. 

 

Try removing the custom tones from iTunes, syncing, re-adding then syncing again. 

 

I suggest trying it with just one ringtone and if that works, do the rest. Less work that way. 

 

Let me know how that turns out!

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Custom ringtone problems with IPhone 4s

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Jul 26, 2012 2:15:40 PM
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Jamileh, I have set the ringtone to a few standard ones to a contact but it still defaults to Marimba, I have tried restoring the iPhone but it still hasn't work
Jamileh, I have set the ringtone to a few standard ones to a contact but it still defaults to Marimba, I have tried restoring the iPhone but it still hasn't work

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Jul 26, 2012 3:07:26 PM
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You've got me stumped! If the standard ringtones worked, I'd look at the format of the custom ringtones but since the standard ringtones don't even work; there's a deeper issue.

 

One last thing to try and then I think it's time to hit up Apple for assistance. 

 

It's a longshot, but bear with me:

 

- plug your phone into your computer

- deselect the "sync ringtones" option

- sync the phone

- deauthorize the computer

- reauthorize the computer

- reselect "sync ringtones"

- sync the phone

 

If that doesn't work....

 

Here's a link to Apple's community: https://discussions.apple.com/index.jspa and their iPhone support site: http://www.apple.com/support/iphone/

 

Please let us know how you end up. This is going to bug me until we figure it out!

 

 

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

You've got me stumped! If the standard ringtones worked, I'd look at the format of the custom ringtones but since the standard ringtones don't even work; there's a deeper issue.

 

One last thing to try and then I think it's time to hit up Apple for assistance. 

 

It's a longshot, but bear with me:

 

- plug your phone into your computer

- deselect the "sync ringtones" option

- sync the phone

- deauthorize the computer

- reauthorize the computer

- reselect "sync ringtones"

- sync the phone

 

If that doesn't work....

 

Here's a link to Apple's community: https://discussions.apple.com/index.jspa and their iPhone support site: http://www.apple.com/support/iphone/

 

Please let us know how you end up. This is going to bug me until we figure it out!

 

 

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Custom ringtone problems with IPhone 4s

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Jul 26, 2012 3:26:56 PM
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Scouser10 wrote:
Jamileh, I have set the ringtone to a few standard ones to a contact but it still defaults to Marimba, I have tried restoring the iPhone but it still hasn't work
So when you go into a contact and select a custom ring tone, does it play? It should. If it does not play when you select one, that may mean something is wrong with the ringtone.

Scouser10 wrote:
Jamileh, I have set the ringtone to a few standard ones to a contact but it still defaults to Marimba, I have tried restoring the iPhone but it still hasn't work
So when you go into a contact and select a custom ring tone, does it play? It should. If it does not play when you select one, that may mean something is wrong with the ringtone.

Re: Custom ringtone problems with IPhone 4s

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Jul 26, 2012 5:04:28 PM
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Did you create the ringtones on your own or are they purchased? If you created them ar they .m4r files?

Did you create the ringtones on your own or are they purchased? If you created them ar they .m4r files?

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Jul 27, 2012 2:14:41 AM
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Sandblaster
When I select the ringtone on a contact it plays no problem, if I set the custom ringtone to play as the default it plays when the phone rings.

Wingrider01
I have created the ringtones with iTunes and renamed them from m4a to m4r, I also have purchased them from iTunes but still have the same issue.


Jamileh
I will try that once I get home and if it doesn't work I will contact apple like you said.
Sandblaster
When I select the ringtone on a contact it plays no problem, if I set the custom ringtone to play as the default it plays when the phone rings.

Wingrider01
I have created the ringtones with iTunes and renamed them from m4a to m4r, I also have purchased them from iTunes but still have the same issue.


Jamileh
I will try that once I get home and if it doesn't work I will contact apple like you said.

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Jul 27, 2012 9:22:32 AM
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Definitely keep us updated!

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Definitely keep us updated!

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Custom ringtone problems with IPhone 4s

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Jun 15, 2013 7:52:46 AM
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Edited by crmunson98 on Jun 15, 2013 at 7:53:09 AM

I had this same problem.  Turns out it was user error in my case.  I had the person's phone number saved twice under two different contacts.  Once I deleted the 2nd occurrance of the phone # and contact, the personalized ringtone worked just fine.

I had this same problem.  Turns out it was user error in my case.  I had the person's phone number saved twice under two different contacts.  Once I deleted the 2nd occurrance of the phone # and contact, the personalized ringtone worked just fine.

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Jun 15, 2013 8:25:27 AM
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Just a note to those running a Mac with Garage Band you can create your own ringtones from your existing iTunes library.

Just a note to those running a Mac with Garage Band you can create your own ringtones from your existing iTunes library.

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Jun 15, 2013 12:17:33 PM
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oz_1 wrote:

Just a note to those running a Mac with Garage Band you can create your own ringtones from your existing iTunes library.


for PC users you can create the ringtones using Itunes also. Just takes a couple of extra manual steps


oz_1 wrote:

Just a note to those running a Mac with Garage Band you can create your own ringtones from your existing iTunes library.


for PC users you can create the ringtones using Itunes also. Just takes a couple of extra manual steps

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Mar 15, 2014 7:19:18 AM
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Having the same issue with IOS 7.1
Having the same issue with IOS 7.1

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Mar 15, 2014 10:55:38 AM
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ACE - Master
Make sure that the phone number is only in your contact list once. If it is in more than once, it will only play the default tone.
Make sure that the ringtones play when you preview them. Make sure that they are in the proper format.
This is a user to user forum. I am a user, just like almost everyone else on the site.
Make sure that the phone number is only in your contact list once. If it is in more than once, it will only play the default tone.
Make sure that the ringtones play when you preview them. Make sure that they are in the proper format.
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Custom ringtone problems with IPhone 4s

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Mar 16, 2014 10:31:14 AM
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Most of the problems I see with ringtones is when you right click the song and Get Info the extension is m4a instead of m4r and not sure on the PC side but on the Mac side the ringtone needs to be converted to AAC then change the extension from m4a to m4r.

Most of the problems I see with ringtones is when you right click the song and Get Info the extension is m4a instead of m4r and not sure on the PC side but on the Mac side the ringtone needs to be converted to AAC then change the extension from m4a to m4r.

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Mar 16, 2014 7:08:26 PM
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do not know if it applies to an i phone or not but if the number is not saved in the phone instead of the sim card the custom ring tone will not work
do not know if it applies to an i phone or not but if the number is not saved in the phone instead of the sim card the custom ring tone will not work

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Mar 19, 2014 7:27:23 AM
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oz_1 wrote:

Most of the problems I see with ringtones is when you right click the song and Get Info the extension is m4a instead of m4r and not sure on the PC side but on the Mac side the ringtone needs to be converted to AAC then change the extension from m4a to m4r.


Correct--it is true/required on the PC/Windows side as well...ringtone file needs to be renamed with a m4r file extension (e.g., rename ringtone.m4a to ringtone.m4r) in order for both iTunes and iPhone to recognize it as a (iPhone) ringtone rather than just a regular audio file.

 

Note--I'm going off of memory here (I don't have iTunes installed here at work--LOL), but even though you can use iTunes to create ringtones, the ringtone files themselves need to be added to the "Ringtones" section (I think that's what it's called--please correct me if I'm wrong) in iTunes in order for you to then be able to add them to your iPhone.


oz_1 wrote:

Most of the problems I see with ringtones is when you right click the song and Get Info the extension is m4a instead of m4r and not sure on the PC side but on the Mac side the ringtone needs to be converted to AAC then change the extension from m4a to m4r.


Correct--it is true/required on the PC/Windows side as well...ringtone file needs to be renamed with a m4r file extension (e.g., rename ringtone.m4a to ringtone.m4r) in order for both iTunes and iPhone to recognize it as a (iPhone) ringtone rather than just a regular audio file.

 

Note--I'm going off of memory here (I don't have iTunes installed here at work--LOL), but even though you can use iTunes to create ringtones, the ringtone files themselves need to be added to the "Ringtones" section (I think that's what it's called--please correct me if I'm wrong) in iTunes in order for you to then be able to add them to your iPhone.

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Mar 19, 2014 7:35:28 AM
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jane697 wrote:

oz_1 wrote:

Most of the problems I see with ringtones is when you right click the song and Get Info the extension is m4a instead of m4r and not sure on the PC side but on the Mac side the ringtone needs to be converted to AAC then change the extension from m4a to m4r.


Correct--it is true/required on the PC/Windows side as well...ringtone file needs to be renamed with a m4r file extension (e.g., rename ringtone.m4a to ringtone.m4r) in order for both iTunes and iPhone to recognize it as a (iPhone) ringtone rather than just a regular audio file.

 

Note--I'm going off of memory here (I don't have iTunes installed here at work--LOL), but even though you can use iTunes to create ringtones, the ringtone files themselves need to be added to the "Ringtones" section (I think that's what it's called--please correct me if I'm wrong) in iTunes in order for you to then be able to add them to your iPhone.


In 11.1.5 if you do the conversion and change the extention when you import ,it will automatically go to Ringtones because of the change from m4a to m4r.


jane697 wrote:

oz_1 wrote:

Most of the problems I see with ringtones is when you right click the song and Get Info the extension is m4a instead of m4r and not sure on the PC side but on the Mac side the ringtone needs to be converted to AAC then change the extension from m4a to m4r.


Correct--it is true/required on the PC/Windows side as well...ringtone file needs to be renamed with a m4r file extension (e.g., rename ringtone.m4a to ringtone.m4r) in order for both iTunes and iPhone to recognize it as a (iPhone) ringtone rather than just a regular audio file.

 

Note--I'm going off of memory here (I don't have iTunes installed here at work--LOL), but even though you can use iTunes to create ringtones, the ringtone files themselves need to be added to the "Ringtones" section (I think that's what it's called--please correct me if I'm wrong) in iTunes in order for you to then be able to add them to your iPhone.


In 11.1.5 if you do the conversion and change the extention when you import ,it will automatically go to Ringtones because of the change from m4a to m4r.

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