Custom ringtone problems with IPhone 4s

When you go into Settings>Sounds>Ringtones, do you see the ringtones listed there?

When you connect your phone with iTunes, do you see the ringtones listed in iTunes? If not, you may need to re-add them to iTunes and sync them to your phone again. 

You'll need to make sure the ringtone is under 30 seconds long. Tones over 30 seconds won't play. This happened to me and it tripped me up until I figured it out. 

Hope this helps, let us know!

Mine as well! I was certain it was the 30 second thing!

Can you assign non-custom ring tones to specific people? Try assigning a tone like Trill or Piano Riff to a contact and see if you still hear the Marimba (default) tone. 

Try removing the custom tones from iTunes, syncing, re-adding then syncing again. 

I suggest trying it with just one ringtone and if that works, do the rest. Less work that way. 

Let me know how that turns out!

You've got me stumped! If the standard ringtones worked, I'd look at the format of the custom ringtones but since the standard ringtones don't even work; there's a deeper issue.

One last thing to try and then I think it's time to hit up Apple for assistance. 

It's a longshot, but bear with me:

- plug your phone into your computer

- deselect the "sync ringtones" option

- sync the phone

- deauthorize the computer

- reauthorize the computer

- reselect "sync ringtones"

- sync the phone

If that doesn't work....

Here's a link to Apple's community: https://discussions.apple.com/index.jspa and their iPhone support site: http://www.apple.com/support/iphone/

Please let us know how you end up. This is going to bug me until we figure it out!

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@Scouser10 wrote:
Jamileh, I have set the ringtone to a few standard ones to a contact but it still defaults to Marimba, I have tried restoring the iPhone but it still hasn't work

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