Custom ringtone problems with IPhone 4s

Tutor

Custom ringtone problems with IPhone 4s

I have several contacts that I have custom ringtones for. But when they call, the ringtone I have set for them doesn't play. The main ringtone of my phone plays.So, how do I get my phone to play the custom ringtone I have assigned to several of my contacts?
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Message 1 of 21
Tutor

Re: Custom ringtone problems with IPhone 4s

Sandblaster
When I select the ringtone on a contact it plays no problem, if I set the custom ringtone to play as the default it plays when the phone rings.

Wingrider01
I have created the ringtones with iTunes and renamed them from m4a to m4r, I also have purchased them from iTunes but still have the same issue.


Jamileh
I will try that once I get home and if it doesn't work I will contact apple like you said.
Message 11 of 21
Former Community Manager

Re: Custom ringtone problems with IPhone 4s

Definitely keep us updated!

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Message 12 of 21
Contributor

Re: Custom ringtone problems with IPhone 4s

I had this same problem.  Turns out it was user error in my case.  I had the person's phone number saved twice under two different contacts.  Once I deleted the 2nd occurrance of the phone # and contact, the personalized ringtone worked just fine.

Message 13 of 21
Master

Re: Custom ringtone problems with IPhone 4s

Just a note to those running a Mac with Garage Band you can create your own ringtones from your existing iTunes library.

Message 14 of 21
Expert

Re: Custom ringtone problems with IPhone 4s


oz_1 wrote:

Just a note to those running a Mac with Garage Band you can create your own ringtones from your existing iTunes library.


for PC users you can create the ringtones using Itunes also. Just takes a couple of extra manual steps

Message 15 of 21
Contributor

Re: Custom ringtone problems with IPhone 4s

Having the same issue with IOS 7.1
Message 16 of 21
Highlighted
ACE - Expert

Re: Custom ringtone problems with IPhone 4s

Make sure that the phone number is only in your contact list once. If it is in more than once, it will only play the default tone.
Make sure that the ringtones play when you preview them. Make sure that they are in the proper format.
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 17 of 21
Master

Re: Custom ringtone problems with IPhone 4s

Most of the problems I see with ringtones is when you right click the song and Get Info the extension is m4a instead of m4r and not sure on the PC side but on the Mac side the ringtone needs to be converted to AAC then change the extension from m4a to m4r.

Message 18 of 21
Scholar

Re: Custom ringtone problems with IPhone 4s

do not know if it applies to an i phone or not but if the number is not saved in the phone instead of the sim card the custom ring tone will not work
Message 19 of 21
Scholar

Re: Custom ringtone problems with IPhone 4s


oz_1 wrote:

Most of the problems I see with ringtones is when you right click the song and Get Info the extension is m4a instead of m4r and not sure on the PC side but on the Mac side the ringtone needs to be converted to AAC then change the extension from m4a to m4r.


Correct--it is true/required on the PC/Windows side as well...ringtone file needs to be renamed with a m4r file extension (e.g., rename ringtone.m4a to ringtone.m4r) in order for both iTunes and iPhone to recognize it as a (iPhone) ringtone rather than just a regular audio file.

 

Note--I'm going off of memory here (I don't have iTunes installed here at work--LOL), but even though you can use iTunes to create ringtones, the ringtone files themselves need to be added to the "Ringtones" section (I think that's what it's called--please correct me if I'm wrong) in iTunes in order for you to then be able to add them to your iPhone.

Message 20 of 21
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