Tutor
•
5 Messages
Custom ringtone problems with IPhone 4s
I have several contacts that I have custom ringtones for. But when they call, the ringtone I have set for them doesn't play. The main ringtone of my phone plays.So, how do I get my phone to play the custom ringtone I have assigned to several of my contacts?
wingrider01
Expert
•
12.2K Messages
12 years ago
Did you create the ringtones on your own or are they purchased? If you created them ar they .m4r files?
0
0
Scouser10
Tutor
•
5 Messages
12 years ago
When I select the ringtone on a contact it plays no problem, if I set the custom ringtone to play as the default it plays when the phone rings.
Wingrider01
I have created the ringtones with iTunes and renamed them from m4a to m4r, I also have purchased them from iTunes but still have the same issue.
Jamileh
I will try that once I get home and if it doesn't work I will contact apple like you said.
0
0
jamileh
Former Community Manager
•
5.2K Messages
12 years ago
Definitely keep us updated!
0
0
crmunson98
Contributor
•
1 Message
11 years ago
I had this same problem. Turns out it was user error in my case. I had the person's phone number saved twice under two different contacts. Once I deleted the 2nd occurrance of the phone # and contact, the personalized ringtone worked just fine.
0
0
oz_1
Master
•
4.2K Messages
11 years ago
Just a note to those running a Mac with Garage Band you can create your own ringtones from your existing iTunes library.
0
0
wingrider01
Expert
•
12.2K Messages
11 years ago
for PC users you can create the ringtones using Itunes also. Just takes a couple of extra manual steps
0
0
RNRupsss
Contributor
•
1 Message
10 years ago
0
0
oz_1
Master
•
4.2K Messages
10 years ago
Most of the problems I see with ringtones is when you right click the song and Get Info the extension is m4a instead of m4r and not sure on the PC side but on the Mac side the ringtone needs to be converted to AAC then change the extension from m4a to m4r.
0
0
Pinspotter
Scholar
•
51 Messages
10 years ago
0
0
jane697
Scholar
•
397 Messages
10 years ago
Correct--it is true/required on the PC/Windows side as well...ringtone file needs to be renamed with a m4r file extension (e.g., rename ringtone.m4a to ringtone.m4r) in order for both iTunes and iPhone to recognize it as a (iPhone) ringtone rather than just a regular audio file.
Note--I'm going off of memory here (I don't have iTunes installed here at work--LOL), but even though you can use iTunes to create ringtones, the ringtone files themselves need to be added to the "Ringtones" section (I think that's what it's called--please correct me if I'm wrong) in iTunes in order for you to then be able to add them to your iPhone.
0
0