Tutor
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7 Messages
Clarification on the New Smartphone Data Plans!
I read this message on the forums, and what i experienced, this is not true. AT&T made me change from my unlimited on my iPhone to a limited and same with the blackberry, and no one can seem to fix this, and i am paying more.
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teliavictoria
Tutor
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7 Messages
13 years ago
I received this email from a rep today...it was added back on...
Dear Telia {Personal content removed for your safety},
Thank you for contacting AT&T about your wireless service. My name is Howard {Personal content removed for safety} and I understand it is frustrating to have your unlimited plan removed and have a data plan added to the wrong line. I am more than happy to assist you today with your inquiry regarding the data plans.
I called and left a voicemail on your line. I will receive your reply to this email. I escalated your issue, stating your value as a customer and how long you have been with us and that you were given misinformation at the point of sale. As a result, management agreed to make an exception and the $30 iPhone Unlimited Data package has been added to the **** line effective immediately. You will see a prorated (partial) charge for the previous package and a prorated charge for the new package before the discount on your next statement. Please make sure your Visual Voicemail and data are still functioning correctly. I apologize for the frustration this situation has caused.
Telia, if you have any additional questions about your data plan, please respond to this email. If you have a question about another issue, please send us a new email via the Contact Us link in the lower left-hand corner of your myAT&T account. Thank you for choosing AT&T; we appreciate your business.
Howard {Personal content removed for safety}
eCare Customer Service Specialist
AT&T Business Solutions Customer Care
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dwill05
ACE - Master
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10.3K Messages
13 years ago
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teliavictoria
Tutor
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7 Messages
13 years ago
my iphone 3gs was damaged by water, so i used an old backup phone and kept the unlimited plan as i was going to upgrade when it was time in a month. i upgraded to an HTC Aria, which ended up going back. I then received an iPhone 4, in which i was told that i cannot have the unlimited data plan, even though i had another iPhone 3gs with my current family plan with unlimited data, they still would not allow me to have it.
2 months ago, my husband upgraded from the iPhone 4 to a blackberry torch and they would not allow him to do the unlimited plan.
therefore, because of this, i have gone over data quite a few times, but not by much, and i still get charged for each line that goes over by $10 each. i have fought and fought with at&t on this, and have been told that nothing can be done about it that its already changed and whats done is done.
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johninsj
Professor
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3.1K Messages
13 years ago
The grandfathered iPhone $30 unlimited data plan was exactly that - grandfathered as long as you remain on an iPhone.
You describe two lines where you had this plan, and then switched to a non-iPhone for an extended period of time. At that time, the plan became unavailable for that line.
You should be on the 2GB plan, which costs $5 less a month. If you go over every other month, you're breaking even vs the old $30 plan.
If you're on the 200MB plan, obviosuly you should consider going to the 2GB plan.
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wingrider01
Expert
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12.2K Messages
13 years ago
switched from the iphone to a windows 7 phone, grandfathered plan stayed, switched back to the iphone and plan still stayed. The unlimted plan stays as long as you upgrade between smartphones, no matter what one it is
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SLIKRICK
Professor
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2K Messages
13 years ago
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dwill05
ACE - Master
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10.3K Messages
13 years ago
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DimentoGraven
Guru
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659 Messages
13 years ago
I don't get why it should matter whether or not he continuously used a 'smart phone' or not. As I currently understand it, the OP kept their contract current and never asked to shut off the unlimmited data, constantly paying the 30/month fee each billing period.
So what if he temporarily switched from a 'smart phone' to an old Motorolla brick phone, so long as they kept their plan. All that could possibly be different is that for the period the OP isn't using a 'smart phone', they are incapable of fully utilizing the full potential of the data plan they're paying for.
Why AT&T should CANCEL the unlimmited plan when the OP finally gets back to using a smart phone is really beyond me. Did AT&T, at the very least, credit the OP's account for the unlimmited plan charges while the OP was not capable of utilizing it?
I think we know the answer to that...
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SLIKRICK
Professor
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2K Messages
13 years ago
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DimentoGraven
Guru
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659 Messages
13 years ago
I don't agree with that.
If I need to temporarily switch to a non-smart phone, as long as I continue paying for the 'temporarily' superfluous unlimmited data plan, I should be allowed to keep it, and later activate a new smart phone that will fully utilize the plan.
Correct me if I'm wrong, but when I reviewed the TOS and my contract with AT&T NOTHING I've ever read seems to indicate that if I DO NOT use data, AT&T has the right to irreversably revoke my unlimmited data plan.
It'd be along the same lines as me turning my phone off for a few months... As long as I continue paying my bill each month, when I finally DO decide to turn my phone back on, ALL THE SERVICES I HAD BEEN PAYING FOR UP TO THAT POINT SHOULD BE THERE...
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