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Cellular data not working

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Cellular data not working

I cannot connect to the network. Full service is shown with AT&T symbol next to it but LTE is not shown and I cannot receive/send SMS or calls. 

Apple iPhone 7; AT&T 34.0; iOS version 12.1 (newest).

I can provide information regarding serial #, IMEI, ICCID, etc.  

 

Thanks for your help!

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Accepted by Lingoes
‎12-14-2018 6:43 AM

Re: Cellular data not working

Hi @EvanMorris,


We'd love to help you reconnect back to the network! There are several troubleshooting options we'd like for you to try. The first one involves resetting your network settings, which will be the seventh step on this page. This options resets Wi-Fi networks and passwords, cellular settings, and VPN/APN settings. Be sure to document/save your passwords before doing this.


You can also use our Troubleshoot & Resolve tool as well. You'll need to select your device to begin. Once you've done that, you can select Phone calls or Messaging beneath Service/network issues. We look forward to hearing back from you!


Collin, AT&T Community Specialist


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