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Cellular data not working even though on

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Cellular data not working even though on

Hi there, 

I have an iphone 7, iOS 11.3.1. Model is MN9J2LL/A.

For the last few months, after resetting the phone because I left the country, I haven't been able to access my cellular data even though I'm paying for it and it's on (and so is my roaming).

What am I missing here?

Thank you!

Lynne

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ACE - Professor

Re: Cellular data not working even though on


@lynnev wrote:

Hi there, 

I have an iphone 7, iOS 11.3.1. Model is MN9J2LL/A.

For the last few months, after resetting the phone because I left the country, I haven't been able to access my cellular data even though I'm paying for it and it's on (and so is my roaming).

What am I missing here?

Thank you!

Lynne


Clarification: What do you mean “resetting” the phone because you left the country? Are you talking about unlock?

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 3
Administrator

Re: Cellular data not working even though on

Good Morning @lynnev,


We understand how important it is for you to utilize your service, espeically if you are traveling. You have come to the right place. Let's make sure we get to the bottom of this!


ignal issues on any device can be a real headache. This can be caused in many ways and in the most unexpected circumstances. Whenever it comes to device or network issues, we offer a great Troubleshoot & Resolve Tool to help pinpoint where the issue is occurring. By selecting the make and model of your device, you will be directed to a page with personalized support. In this case, please select Service/Network issues > Phone Calls.


If you are currently out of the country, turning on Data roaming will allow the device to attach to foreign wireless network signals when available. International roaming charges will apply. This setting does not apply to voice access, which requires additional provisioning for usage on international networks. To learn more, visit the AT&T International website.


I hope this helps. Have a great rest of your day!


Vanessa, AT&T Community Specialist 


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