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Cant activate my iPhone XS Max

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Contributor

Cant activate my iPhone XS Max

I just got my iPhone in the mail today and tried activating online and I keep getting the error ACT115 : Looks like we're having some difficulty processing your device upgrade request. We're sorry for any inconvenience. 
Please try again later. For help right now, give us a call at 800.331.0500.
(ACT115)

I tried and then waited and tried again. same thing. tried calling and they are closed even though its only 6pm where I'm at.

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Administrator

Re: Cant activate my iPhone XS Max

Hello @Spam808,


We understand that you're having troubles with activating your device. We have a page dedicated to showing you how to activate your device. Please give it a look, and follow the steps provided on the page. There are other alternatives you can do, which are listed on the page under the unable to activate online section. Please let us know if you have any further questions regarding device activation!


Collin, AT&T Community Specialist


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3
Contributor

Re: Cant activate my iPhone XS Max

I spent over 3 hours on the chat line with 2 reps and nearly 5hours in total having a promise that at least my old phone would be available to use (it was inactivated in the futile attempts at activating my new MAX). I was promised a phone call after the 30-60" that it would take to re-activate my old phone.  Needless to say, no phone call (with alternate # provided) and no working phone at all on ATT.

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