The new iPhone 15
Chillydog's profile

Contributor

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1 Message

Thursday, July 20th, 2017 2:16 AM

Cannot download iOS update

When attempting to install the latest iOS update to my iPhone 5c, a message says I am no longer connected to the Internet. Have made many attempts to no avail. Any suggestions? I have Att Internet. Thanks.

Community Support

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230.7K Messages

7 years ago

Hello @Chillydog,


I am sorry to hear you are having trouble installing the latest software update. I can understand how important it is to get this issue resolve, and I'd be happy to help!


The good news is you can update your iPhone wirelessly or manually. If you are using the wireless method, please make sure you're connected to a stable Wi-Fi network connection. If you receive an error message during the process, please click here to follow a series of steps to fix the issue. 



Updating your device using iTunes is easy! Please follow these steps to get started:


  1. Connect your phone to your computer via USB cable
  2. Open iTunes
  3. Select your device
  4. Click on the Summary tab > Check for Update
  5. Select Download > Update and let the process complete

If you need additional assistance with this, please visit the AT&T Troubleshoot & Resolve page, which provides an excellent guide to identify and resolve issues. After selecting your phone's make and model, click on Software Update.


I hope this works out for you! Thank you and have a nice day!


Anabel, AT&T Community Specialist 





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