Can't use Mobile Hotspot or Teethering with unlimited plan.

Tutor

Can't use Mobile Hotspot or Teethering with unlimited plan.

I called AT&T today and tried to set up Internet for my laptop through my phone. My friend has it and loves it!
I really only need it to send word documents and files and attachments for work. Something you can't really do from your iPhone.
Since my unlimited data is Grandfathered in I was told I couldn't use any of their Internet options including a USB wi-fi device without downgrading my data plan and paying more.
Being a loyal AT&T customer for over 8 years this is very disappointing they are trying to trick you out of your current plan to make more money and have no solution to this.

Advice?
Thanks in advance.
Message 1 of 28 (12,533 Views)
Scholar

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.

It's been this way for a while now. You have to have a tethering or mobile share plan tonise tethering.
Message 2 of 28 (12,515 Views)
Tutor

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.

I do have a share plan, I have 3 lines with them currently.
Message 3 of 28 (12,507 Views)
Scholar

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.

If you have unlimited data you're not on a MobileShare plan. The mobile share plans share a pool of data between devices and there was never an unlimited option under the MibileShare plans.
Message 4 of 28 (12,503 Views)
Professor

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.

AT&T has never allowed tethering with the unlimited data plan. Ever since they started to allow tethering a few years ago they made you swap to one of the capped data plans to be able to use it.
Message 5 of 28 (12,424 Views)
Expert

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.


Anp1215 wrote:
I called AT&T today and tried to set up Internet for my laptop through my phone. My friend has it and loves it!
I really only need it to send word documents and files and attachments for work. Something you can't really do from your iPhone.
Since my unlimited data is Grandfathered in I was told I couldn't use any of their Internet options including a USB wi-fi device without downgrading my data plan and paying more.
Being a loyal AT&T customer for over 8 years this is very disappointing they are trying to trick you out of your current plan to make more money and have no solution to this.

Advice?
Thanks in advance.

they are not trying to "trick" you out of anything,  the unlimited plan was never authorized for tethering / hotpsot and since it was discontinued it will never be authorizied. If you want to do this you need to switch to the 5GB data plan or to the mobile share plan (not to be confused with a family plan) a mobile share plan allows you to choose a block of data and put smartphones, tablets or internet gaming devices on it. It allows up to 10 devices to be added, it also has unlmited voice and text.

 

No trick, just corporate policy

Message 6 of 28 (12,415 Views)
Scholar

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.


Anp1215 wrote:
I do have a share plan, I have 3 lines with them currently.

Yes, but is it a shared data plan?  There is a difference between a shared phone service plan where the lines share minutes vs. a shared data plan where the data is shared.  If you believe that you have a shared data plan, then I'm pretty sure that the line that has the unlimited data plan associated with it is not a member of the shared data plan since it is not possible to have a shared data plan in which one of the lines associated with said plan is under an unlimited data plan.

Message 7 of 28 (12,343 Views)
Tutor

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.

Thanks for your responses, it is not a shared data plan. It is for only one of the lines, the iPhone. So since that is the case...
I don't have an interest in downgrading my plan and paying more for it. And since that is what I would need to do to obtain Internet for my laptop from them thorough any means or device I will have to find another provider for my laptop Internet.
It's disappointing, I just need to view the same pages from my phone on a bigger screen so I can use attachments. I don't need a shared plan for up to 10 devices. I just need very seldom access to my laptop. But if they can't help me without charging more for less GB I will go else where.
Message 8 of 28 (12,319 Views)
Expert

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.


Anp1215 wrote:
Thanks for your responses, it is not a shared data plan. It is for only one of the lines, the iPhone. So since that is the case...
I don't have an interest in downgrading my plan and paying more for it. And since that is what I would need to do to obtain Internet for my laptop from them thorough any means or device I will have to find another provider for my laptop Internet.
It's disappointing, I just need to view the same pages from my phone on a bigger screen so I can use attachments. I don't need a shared plan for up to 10 devices. I just need very seldom access to my laptop. But if they can't help me without charging more for less GB I will go else where.

what are your data requirements and what is your current voice plan. You can get a mobile share plan with 2GB data, unlimited voice, unlimited text, hotspot, tethering for 95.00 a month before taxes and surcharges, data can be doubled to 4GB for 15.00 a month more

Message 9 of 28 (12,306 Views)
Tutor

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.

Thanks but that is what I was told when I called and I don't want to lose my unlimited data on my plan.
I would be happy to add on to my plan and pay $30-$40 more to be able to use my phone for laptop Internet. I am not expecting for it to be free.
But since I have to lose my unlimited data to accomplish this through at&t, I will use another internet provider.
Thank again for your responses.
Message 10 of 28 (12,274 Views)
Expert

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.


Anp1215 wrote:
Thanks but that is what I was told when I called and I don't want to lose my unlimited data on my plan.
I would be happy to add on to my plan and pay $30-$40 more to be able to use my phone for laptop Internet. I am not expecting for it to be free.
But since I have to lose my unlimited data to accomplish this through at&t, I will use another internet provider.
Thank again for your responses.

really not much of a difference anymore for unlimited vs tiered, if you exceed 3GB during a billing cycle or 5GB if LTE your data speeds are throttled down to edge speeds or less until the end of the current billing cycle.

Message 11 of 28 (12,265 Views)
ACE - Master

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.


Anp1215 wrote:
Thanks but that is what I was told when I called and I don't want to lose my unlimited data on my plan.
I would be happy to add on to my plan and pay $30-$40 more to be able to use my phone for laptop Internet. I am not expecting for it to be free.
But since I have to lose my unlimited data to accomplish this through at&t, I will use another internet provider.
Thank again for your responses.

Yes, you would have to give up unlimited data to accomplish what you want via your iphone but since you don't want to give up unlimited data, I presume you mean going to another internet provider just for the laptop connectivity, not your entire service. If so, you have other options with AT&T. You could also purchase a separate mifi or usb device that would have it's own data plan. If you go to another provider and you are not switching all of your service, that's pretty much what you'll have to do with them as well.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 28 (12,202 Views)
Contributor

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.

Trick may be too harsh a word, but rest assured, it is an "incentive" to get you to ditch your old grandfathered unlimited data plan.  Believing anything else is just naive, no offense.  AT&T's CEO himself says he regrets ever offering unlimited data.

If it was simply a concern about overusing unlimited data via mobile hotspot on all your devices at home such as laptops, TV's, tablets, etc, then they would simply offer it to you with your unlimited data, but put a cap on how much of the hotspot you can use per month (for example, T-Mobile lets you use 2.5 gb of hotspot data with your unlimited plan).

Just sayin'.

Message 13 of 28 (10,776 Views)
Expert

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.


Timsierramist wrote:

Trick may be too harsh a word, but rest assured, it is an "incentive" to get you to ditch your old grandfathered unlimited data plan.  Believing anything else is just naive, no offense.  AT&T's CEO himself says he regrets ever offering unlimited data.

If it was simply a concern about overusing unlimited data via mobile hotspot on all your devices at home such as laptops, TV's, tablets, etc, then they would simply offer it to you with your unlimited data, but put a cap on how much of the hotspot you can use per month (for example, T-Mobile lets you use 2.5 gb of hotspot data with your unlimited plan).

Just sayin'.


you do realize that even when the unlimited plan was available tethering / hotspot usage was not permitted either, so you have to purchase an additional tethering plan that was capped at 5GB and you where charged for overages if you exceeding that cap, just like today. So there it is neithe a "trick" nor and "incentive" since it was never allowed in the first place. By the way t-mobile included the feature when the plan was announced unlike att's which never allowed it.

Message 14 of 28 (10,718 Views)
Tutor

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.

After trying to set up a separate plan with AT&T to use them as an internet provider, as to not change my current data plan, I found that they don't even provide service to my area. Not as a Hotspot or any other way. So without the tethering option I can't use their services for my laptop in any capacity.
Timsierramist- I think you are right on the mark!
I think your point that if they offered it with the unlimited data just with a cap for tethered devices that would be an excellent solution! Like I said, I would be willing to pay extra monthly even and I'm not downloading movies off of it or anything. I just need it for work purposes.
Message 15 of 28 (10,625 Views)
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