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Posted Sep 10, 2013
8:07:31 PM
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Can't use Mobile Hotspot or Teethering with unlimited plan.
I called AT&T today and tried to set up Internet for my laptop through my phone. My friend has it and loves it!
I really only need it to send word documents and files and attachments for work. Something you can't really do from your iPhone.
Since my unlimited data is Grandfathered in I was told I couldn't use any of their Internet options including a USB wi-fi device without downgrading my data plan and paying more.
Being a loyal AT&T customer for over 8 years this is very disappointing they are trying to trick you out of your current plan to make more money and have no solution to this.

Advice?
Thanks in advance.
I called AT&T today and tried to set up Internet for my laptop through my phone. My friend has it and loves it!
I really only need it to send word documents and files and attachments for work. Something you can't really do from your iPhone.
Since my unlimited data is Grandfathered in I was told I couldn't use any of their Internet options including a USB wi-fi device without downgrading my data plan and paying more.
Being a loyal AT&T customer for over 8 years this is very disappointing they are trying to trick you out of your current plan to make more money and have no solution to this.

Advice?
Thanks in advance.

Can't use Mobile Hotspot or Teethering with unlimited plan.

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Sep 10, 2013 8:14:05 PM
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It's been this way for a while now. You have to have a tethering or mobile share plan tonise tethering.
It's been this way for a while now. You have to have a tethering or mobile share plan tonise tethering.

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.

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Sep 10, 2013 8:21:37 PM
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I do have a share plan, I have 3 lines with them currently.
I do have a share plan, I have 3 lines with them currently.

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Sep 10, 2013 8:25:25 PM
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If you have unlimited data you're not on a MobileShare plan. The mobile share plans share a pool of data between devices and there was never an unlimited option under the MibileShare plans.
If you have unlimited data you're not on a MobileShare plan. The mobile share plans share a pool of data between devices and there was never an unlimited option under the MibileShare plans.

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.

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Sep 11, 2013 1:58:08 AM
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AT&T has never allowed tethering with the unlimited data plan. Ever since they started to allow tethering a few years ago they made you swap to one of the capped data plans to be able to use it.
AT&T has never allowed tethering with the unlimited data plan. Ever since they started to allow tethering a few years ago they made you swap to one of the capped data plans to be able to use it.

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.

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Sep 11, 2013 3:16:48 AM
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Anp1215 wrote:
I called AT&T today and tried to set up Internet for my laptop through my phone. My friend has it and loves it!
I really only need it to send word documents and files and attachments for work. Something you can't really do from your iPhone.
Since my unlimited data is Grandfathered in I was told I couldn't use any of their Internet options including a USB wi-fi device without downgrading my data plan and paying more.
Being a loyal AT&T customer for over 8 years this is very disappointing they are trying to trick you out of your current plan to make more money and have no solution to this.

Advice?
Thanks in advance.

they are not trying to "trick" you out of anything,  the unlimited plan was never authorized for tethering / hotpsot and since it was discontinued it will never be authorizied. If you want to do this you need to switch to the 5GB data plan or to the mobile share plan (not to be confused with a family plan) a mobile share plan allows you to choose a block of data and put smartphones, tablets or internet gaming devices on it. It allows up to 10 devices to be added, it also has unlmited voice and text.

 

No trick, just corporate policy


Anp1215 wrote:
I called AT&T today and tried to set up Internet for my laptop through my phone. My friend has it and loves it!
I really only need it to send word documents and files and attachments for work. Something you can't really do from your iPhone.
Since my unlimited data is Grandfathered in I was told I couldn't use any of their Internet options including a USB wi-fi device without downgrading my data plan and paying more.
Being a loyal AT&T customer for over 8 years this is very disappointing they are trying to trick you out of your current plan to make more money and have no solution to this.

Advice?
Thanks in advance.

they are not trying to "trick" you out of anything,  the unlimited plan was never authorized for tethering / hotpsot and since it was discontinued it will never be authorizied. If you want to do this you need to switch to the 5GB data plan or to the mobile share plan (not to be confused with a family plan) a mobile share plan allows you to choose a block of data and put smartphones, tablets or internet gaming devices on it. It allows up to 10 devices to be added, it also has unlmited voice and text.

 

No trick, just corporate policy

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.

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Sep 12, 2013 8:28:16 AM
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Anp1215 wrote:
I do have a share plan, I have 3 lines with them currently.

Yes, but is it a shared data plan?  There is a difference between a shared phone service plan where the lines share minutes vs. a shared data plan where the data is shared.  If you believe that you have a shared data plan, then I'm pretty sure that the line that has the unlimited data plan associated with it is not a member of the shared data plan since it is not possible to have a shared data plan in which one of the lines associated with said plan is under an unlimited data plan.


Anp1215 wrote:
I do have a share plan, I have 3 lines with them currently.

Yes, but is it a shared data plan?  There is a difference between a shared phone service plan where the lines share minutes vs. a shared data plan where the data is shared.  If you believe that you have a shared data plan, then I'm pretty sure that the line that has the unlimited data plan associated with it is not a member of the shared data plan since it is not possible to have a shared data plan in which one of the lines associated with said plan is under an unlimited data plan.

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.

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Sep 12, 2013 10:36:54 AM
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Thanks for your responses, it is not a shared data plan. It is for only one of the lines, the iPhone. So since that is the case...
I don't have an interest in downgrading my plan and paying more for it. And since that is what I would need to do to obtain Internet for my laptop from them thorough any means or device I will have to find another provider for my laptop Internet.
It's disappointing, I just need to view the same pages from my phone on a bigger screen so I can use attachments. I don't need a shared plan for up to 10 devices. I just need very seldom access to my laptop. But if they can't help me without charging more for less GB I will go else where.
Thanks for your responses, it is not a shared data plan. It is for only one of the lines, the iPhone. So since that is the case...
I don't have an interest in downgrading my plan and paying more for it. And since that is what I would need to do to obtain Internet for my laptop from them thorough any means or device I will have to find another provider for my laptop Internet.
It's disappointing, I just need to view the same pages from my phone on a bigger screen so I can use attachments. I don't need a shared plan for up to 10 devices. I just need very seldom access to my laptop. But if they can't help me without charging more for less GB I will go else where.

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.

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Sep 12, 2013 11:31:30 AM
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Anp1215 wrote:
Thanks for your responses, it is not a shared data plan. It is for only one of the lines, the iPhone. So since that is the case...
I don't have an interest in downgrading my plan and paying more for it. And since that is what I would need to do to obtain Internet for my laptop from them thorough any means or device I will have to find another provider for my laptop Internet.
It's disappointing, I just need to view the same pages from my phone on a bigger screen so I can use attachments. I don't need a shared plan for up to 10 devices. I just need very seldom access to my laptop. But if they can't help me without charging more for less GB I will go else where.

what are your data requirements and what is your current voice plan. You can get a mobile share plan with 2GB data, unlimited voice, unlimited text, hotspot, tethering for 95.00 a month before taxes and surcharges, data can be doubled to 4GB for 15.00 a month more


Anp1215 wrote:
Thanks for your responses, it is not a shared data plan. It is for only one of the lines, the iPhone. So since that is the case...
I don't have an interest in downgrading my plan and paying more for it. And since that is what I would need to do to obtain Internet for my laptop from them thorough any means or device I will have to find another provider for my laptop Internet.
It's disappointing, I just need to view the same pages from my phone on a bigger screen so I can use attachments. I don't need a shared plan for up to 10 devices. I just need very seldom access to my laptop. But if they can't help me without charging more for less GB I will go else where.

what are your data requirements and what is your current voice plan. You can get a mobile share plan with 2GB data, unlimited voice, unlimited text, hotspot, tethering for 95.00 a month before taxes and surcharges, data can be doubled to 4GB for 15.00 a month more

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.

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Sep 12, 2013 6:06:55 PM
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Thanks but that is what I was told when I called and I don't want to lose my unlimited data on my plan.
I would be happy to add on to my plan and pay $30-$40 more to be able to use my phone for laptop Internet. I am not expecting for it to be free.
But since I have to lose my unlimited data to accomplish this through at&t, I will use another internet provider.
Thank again for your responses.
Thanks but that is what I was told when I called and I don't want to lose my unlimited data on my plan.
I would be happy to add on to my plan and pay $30-$40 more to be able to use my phone for laptop Internet. I am not expecting for it to be free.
But since I have to lose my unlimited data to accomplish this through at&t, I will use another internet provider.
Thank again for your responses.

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.

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Sep 12, 2013 6:53:53 PM
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Anp1215 wrote:
Thanks but that is what I was told when I called and I don't want to lose my unlimited data on my plan.
I would be happy to add on to my plan and pay $30-$40 more to be able to use my phone for laptop Internet. I am not expecting for it to be free.
But since I have to lose my unlimited data to accomplish this through at&t, I will use another internet provider.
Thank again for your responses.

really not much of a difference anymore for unlimited vs tiered, if you exceed 3GB during a billing cycle or 5GB if LTE your data speeds are throttled down to edge speeds or less until the end of the current billing cycle.


Anp1215 wrote:
Thanks but that is what I was told when I called and I don't want to lose my unlimited data on my plan.
I would be happy to add on to my plan and pay $30-$40 more to be able to use my phone for laptop Internet. I am not expecting for it to be free.
But since I have to lose my unlimited data to accomplish this through at&t, I will use another internet provider.
Thank again for your responses.

really not much of a difference anymore for unlimited vs tiered, if you exceed 3GB during a billing cycle or 5GB if LTE your data speeds are throttled down to edge speeds or less until the end of the current billing cycle.

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.

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Sep 13, 2013 7:03:47 AM
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Anp1215 wrote:
Thanks but that is what I was told when I called and I don't want to lose my unlimited data on my plan.
I would be happy to add on to my plan and pay $30-$40 more to be able to use my phone for laptop Internet. I am not expecting for it to be free.
But since I have to lose my unlimited data to accomplish this through at&t, I will use another internet provider.
Thank again for your responses.

Yes, you would have to give up unlimited data to accomplish what you want via your iphone but since you don't want to give up unlimited data, I presume you mean going to another internet provider just for the laptop connectivity, not your entire service. If so, you have other options with AT&T. You could also purchase a separate mifi or usb device that would have it's own data plan. If you go to another provider and you are not switching all of your service, that's pretty much what you'll have to do with them as well.


Anp1215 wrote:
Thanks but that is what I was told when I called and I don't want to lose my unlimited data on my plan.
I would be happy to add on to my plan and pay $30-$40 more to be able to use my phone for laptop Internet. I am not expecting for it to be free.
But since I have to lose my unlimited data to accomplish this through at&t, I will use another internet provider.
Thank again for your responses.

Yes, you would have to give up unlimited data to accomplish what you want via your iphone but since you don't want to give up unlimited data, I presume you mean going to another internet provider just for the laptop connectivity, not your entire service. If so, you have other options with AT&T. You could also purchase a separate mifi or usb device that would have it's own data plan. If you go to another provider and you are not switching all of your service, that's pretty much what you'll have to do with them as well.

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.

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Jan 25, 2014 6:00:36 PM
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Trick may be too harsh a word, but rest assured, it is an "incentive" to get you to ditch your old grandfathered unlimited data plan.  Believing anything else is just naive, no offense.  AT&T's CEO himself says he regrets ever offering unlimited data.

If it was simply a concern about overusing unlimited data via mobile hotspot on all your devices at home such as laptops, TV's, tablets, etc, then they would simply offer it to you with your unlimited data, but put a cap on how much of the hotspot you can use per month (for example, T-Mobile lets you use 2.5 gb of hotspot data with your unlimited plan).

Just sayin'.

Trick may be too harsh a word, but rest assured, it is an "incentive" to get you to ditch your old grandfathered unlimited data plan.  Believing anything else is just naive, no offense.  AT&T's CEO himself says he regrets ever offering unlimited data.

If it was simply a concern about overusing unlimited data via mobile hotspot on all your devices at home such as laptops, TV's, tablets, etc, then they would simply offer it to you with your unlimited data, but put a cap on how much of the hotspot you can use per month (for example, T-Mobile lets you use 2.5 gb of hotspot data with your unlimited plan).

Just sayin'.

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.

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Jan 26, 2014 7:20:20 AM
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Timsierramist wrote:

Trick may be too harsh a word, but rest assured, it is an "incentive" to get you to ditch your old grandfathered unlimited data plan.  Believing anything else is just naive, no offense.  AT&T's CEO himself says he regrets ever offering unlimited data.

If it was simply a concern about overusing unlimited data via mobile hotspot on all your devices at home such as laptops, TV's, tablets, etc, then they would simply offer it to you with your unlimited data, but put a cap on how much of the hotspot you can use per month (for example, T-Mobile lets you use 2.5 gb of hotspot data with your unlimited plan).

Just sayin'.


you do realize that even when the unlimited plan was available tethering / hotspot usage was not permitted either, so you have to purchase an additional tethering plan that was capped at 5GB and you where charged for overages if you exceeding that cap, just like today. So there it is neithe a "trick" nor and "incentive" since it was never allowed in the first place. By the way t-mobile included the feature when the plan was announced unlike att's which never allowed it.


Timsierramist wrote:

Trick may be too harsh a word, but rest assured, it is an "incentive" to get you to ditch your old grandfathered unlimited data plan.  Believing anything else is just naive, no offense.  AT&T's CEO himself says he regrets ever offering unlimited data.

If it was simply a concern about overusing unlimited data via mobile hotspot on all your devices at home such as laptops, TV's, tablets, etc, then they would simply offer it to you with your unlimited data, but put a cap on how much of the hotspot you can use per month (for example, T-Mobile lets you use 2.5 gb of hotspot data with your unlimited plan).

Just sayin'.


you do realize that even when the unlimited plan was available tethering / hotspot usage was not permitted either, so you have to purchase an additional tethering plan that was capped at 5GB and you where charged for overages if you exceeding that cap, just like today. So there it is neithe a "trick" nor and "incentive" since it was never allowed in the first place. By the way t-mobile included the feature when the plan was announced unlike att's which never allowed it.

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.

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Jan 27, 2014 7:12:25 PM
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After trying to set up a separate plan with AT&T to use them as an internet provider, as to not change my current data plan, I found that they don't even provide service to my area. Not as a Hotspot or any other way. So without the tethering option I can't use their services for my laptop in any capacity.
Timsierramist- I think you are right on the mark!
I think your point that if they offered it with the unlimited data just with a cap for tethered devices that would be an excellent solution! Like I said, I would be willing to pay extra monthly even and I'm not downloading movies off of it or anything. I just need it for work purposes.
After trying to set up a separate plan with AT&T to use them as an internet provider, as to not change my current data plan, I found that they don't even provide service to my area. Not as a Hotspot or any other way. So without the tethering option I can't use their services for my laptop in any capacity.
Timsierramist- I think you are right on the mark!
I think your point that if they offered it with the unlimited data just with a cap for tethered devices that would be an excellent solution! Like I said, I would be willing to pay extra monthly even and I'm not downloading movies off of it or anything. I just need it for work purposes.

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.

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Jan 28, 2014 8:21:52 AM
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Anp1215 wrote:
After trying to set up a separate plan with AT&T to use them as an internet provider, as to not change my current data plan, I found that they don't even provide service to my area. Not as a Hotspot or any other way. So without the tethering option I can't use their services for my laptop in any capacity.
Timsierramist- I think you are right on the mark!
I think your point that if they offered it with the unlimited data just with a cap for tethered devices that would be an excellent solution! Like I said, I would be willing to pay extra monthly even and I'm not downloading movies off of it or anything. I just need it for work purposes.

the unlimited plan is discontinued, pretty much 100 percent chance they will never make a change to it again, the discontinued unlimited plan is already capped for excess usage, 3GB for 3G and 5GB for LTE, then the speed is dropped to edge level. Your best option is to get a cellular modem and set that up with a data plan especially if you are willing to pay extra for it as you state.


Anp1215 wrote:
After trying to set up a separate plan with AT&T to use them as an internet provider, as to not change my current data plan, I found that they don't even provide service to my area. Not as a Hotspot or any other way. So without the tethering option I can't use their services for my laptop in any capacity.
Timsierramist- I think you are right on the mark!
I think your point that if they offered it with the unlimited data just with a cap for tethered devices that would be an excellent solution! Like I said, I would be willing to pay extra monthly even and I'm not downloading movies off of it or anything. I just need it for work purposes.

the unlimited plan is discontinued, pretty much 100 percent chance they will never make a change to it again, the discontinued unlimited plan is already capped for excess usage, 3GB for 3G and 5GB for LTE, then the speed is dropped to edge level. Your best option is to get a cellular modem and set that up with a data plan especially if you are willing to pay extra for it as you state.

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.

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Jan 28, 2014 3:21:38 PM
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You don't have to give up unlimited to get hotspot service. It would just need to be in addition to. And on a seperate device.

 

Get a seperate hotspot device. 5gb hotpsot service. If you don't want to be tied to a contract, pay the non contract pricing. It'd be worth it, to be able to use it intermittently.

 

I regularly have to answer this question for unlimited customers, and it boils down to either setting up the phone on a hotspot or another device.

 

The unlimited is not meant for advanced phones usage, since 2010, much less the for what computers can do.

-Alex

You don't have to give up unlimited to get hotspot service. It would just need to be in addition to. And on a seperate device.

 

Get a seperate hotspot device. 5gb hotpsot service. If you don't want to be tied to a contract, pay the non contract pricing. It'd be worth it, to be able to use it intermittently.

 

I regularly have to answer this question for unlimited customers, and it boils down to either setting up the phone on a hotspot or another device.

 

The unlimited is not meant for advanced phones usage, since 2010, much less the for what computers can do.

-Alex

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.

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Jun 21, 2014 1:40:49 PM
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Edited by Phil-101 on Jun 21, 2014 at 2:17:43 PM

Of course it don't work with unlimited!! We could use it all day long.

 

[Inappropriate content removed]

Of course it don't work with unlimited!! We could use it all day long.

 

[Inappropriate content removed]

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.

[ Edited ]
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Jun 21, 2014 1:45:34 PM
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Edited by Phil-101 on Jun 21, 2014 at 2:18:19 PM

If you give me a new upgraded phone with tethering capabilities I should be able to use it. My thing is u can make all the changes to have me upgrade and stay in contract but you can't let me use as hot spot

 

[Inappropriate content removed]

If you give me a new upgraded phone with tethering capabilities I should be able to use it. My thing is u can make all the changes to have me upgrade and stay in contract but you can't let me use as hot spot

 

[Inappropriate content removed]

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.

[ Edited ]
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Jun 23, 2014 1:47:33 PM
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Jay5ice wrote:

If you give me a new upgraded phone with tethering capabilities I should be able to use it. My thing is u can make all the changes to have me upgrade and stay in contract but you can't let me use as hot spot

 

[Inappropriate content removed]


If you want to use the tethering feature if your new phone, you can.  You just need to move to a different data plan.  The old (and discontinued) "unlimited" data plan does not support tethering.  If you want to use tethering, yu just need to switch to a data plan that supports it.  AT&T can't help it if you refuse to move to a data plan that has been updated to support that new feature of your new phone.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.

Jay5ice wrote:

If you give me a new upgraded phone with tethering capabilities I should be able to use it. My thing is u can make all the changes to have me upgrade and stay in contract but you can't let me use as hot spot

 

[Inappropriate content removed]


If you want to use the tethering feature if your new phone, you can.  You just need to move to a different data plan.  The old (and discontinued) "unlimited" data plan does not support tethering.  If you want to use tethering, yu just need to switch to a data plan that supports it.  AT&T can't help it if you refuse to move to a data plan that has been updated to support that new feature of your new phone.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.

Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.

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Mar 25, 2015 4:58:55 AM
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That's nonsense the can say anything they want that crap about not supporting tethering I don't believe that how can an unlimited data not be supported if you know anything about technology you know its a choice that they are making to stop it.
That's nonsense the can say anything they want that crap about not supporting tethering I don't believe that how can an unlimited data not be supported if you know anything about technology you know its a choice that they are making to stop it.

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.

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Mar 25, 2015 2:22:15 PM
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Yes, they are making a choice to not allow tethering on a grandfathered unlimited plan. That has always been true. People have a choice to accept their rules or swap carriers.
Yes, they are making a choice to not allow tethering on a grandfathered unlimited plan. That has always been true. People have a choice to accept their rules or swap carriers.

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.

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Jul 2, 2016 1:59:03 PM
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Yea I just learned the same thing today. Major bull. A friend's right beside me has unlimited with T-Mobile and their hotspot came right on. Why be so greedy and cheat ur customers?

Yea I just learned the same thing today. Major bull. A friend's right beside me has unlimited with T-Mobile and their hotspot came right on. Why be so greedy and cheat ur customers?

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Jul 2, 2016 2:11:54 PM
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T-Mobile allows either 7GB or 14GB of hotspot on unlimited, it's not completely unlimited in itself. It's simple really, if you need hotspot you'll have to be on a tiered Mobile Share Value plan. This will probably never change and I wouldn't expect it to either.

 

 

T-Mobile allows either 7GB or 14GB of hotspot on unlimited, it's not completely unlimited in itself. It's simple really, if you need hotspot you'll have to be on a tiered Mobile Share Value plan. This will probably never change and I wouldn't expect it to either.

 

 

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Aug 16, 2016 6:28:16 AM
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Hi I am a user of samsung galaxy note 2 at&t. And I couldn't switch on my mobile hotspot. Actually I'm using a limited data plan of about 1.5gb. Pls help me out
Hi I am a user of samsung galaxy note 2 at&t. And I couldn't switch on my mobile hotspot. Actually I'm using a limited data plan of about 1.5gb. Pls help me out

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.

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Aug 16, 2016 7:02:50 PM
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@omohbee What is a 1.5 GB data plan?

@omohbee What is a 1.5 GB data plan?

Re: Can't use Mobile Hotspot or Teethering with unlimited plan.

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