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Can't unlock phone, even though it has been payed off.

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Contributor

Can't unlock phone, even though it has been payed off.

So recently I payed off my IPhone 8+ and left AT&T for another provider. When I try to unlock my phone it gives me a message saying “Device has not been payed” even though I have payed it off, how do I fix this?

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ACE - Expert

Re: Can't unlock phone, even though it has been payed off.

It sometimes takes a billing cycle for the system to recognize that the phone has been paid. If it has been more the 3 weeks, you can file an FCC or BBB complaint and someone from AT&T will get in touch with you.

This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Contributor

Re: Can't unlock phone, even though it has been payed off.

I payed off my phone the day the billing cycle ended, do I have to wait until the next one?

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