Explore & discover

Helpful Links

Can't unlock phone, even though it has been payed off.

Highlighted
Contributor

Can't unlock phone, even though it has been payed off.

It has been a month since I have payed off my phone in order to unlock. I am currently overseas and am unable to use my phone or make any progress with unlocking. I have the receipt for paying off my phone and was told that it should be working far before now. I get an error message when going through the process that says "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours before you submit a new request." 

 

Please help as I need my phone for business while I am out here for the next few months.

626 Views
Message 1 of 4
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by davidbk
‎08-14-2018 7:36 AM

Re: Can't unlock phone, even though it has been payed off.

Hello @brian12,

 

For assistance while you're outside of the United States, please Call +1.314.925.6925, 24 hours a day, 7 days a week. It's a free call from your AT&T wireless phone.

 

Sean, AT&T Community Specialist

 

 


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
Contributor

Re: Can't unlock phone, even though it has been payed off.

I have the same issue, but I'm stateside. Do you have a phone number to call, where someone can help me? I have tried online chat without success!

Message 3 of 4
Contributor

Re: Can't unlock phone, even though it has been payed off.

 Having same problem since past 10days with a new case opened every 2 days. Phone paid off 2 months back.

Message 4 of 4
Share this topic
Share this topic
Additional Support