01-06-2014 12:40 AM
HELP! (Some of) my friends are starting to hate me for not texting them...
Since I got my iPhone 5S in October (2013) I have been unable to text SOME of my friends who have Sprint, Verizon, etc. carriers. I send text message after text message, get my green bubbles, even get a date and time sent, but my friends never receive my messages. These friends can text me normally, but I can't even text a reply back when I receive their messages. However, other non-AT&T account friends receive my texts normally.
I was on the phone with AT&T support for 2 hours yesterday, under their guidance tried several different "fixes," but nothing worked. Even though 4G network settings and connections all good, etc. Still unable to text to those same friends' numbers -- and one more thing, when the tech told me to text to 151 (test number?) I did not get a reply. The tech ran out of "fixes," and I was just given a case number. See ya later, Charley.
I don't know what else to try.
Could this be something on the other end -- i.e., some setting on my friends' phones or accounts?? I didn't think so because my non-receiving text friends are on 2 if not 3 different non-AT&T networks, but I don't know what else to think of...
(My imessaging to Apple devices works fine.)
01-06-2014 7:03 AM - last edited on 08-31-2016 9:15 AM by Lingoes
Thanks for posting. I'm sorry to hear you're having trouble sending text messages to certain people. It sounds like you've already tried some basic troubleshooting. If you don't mind, please send us a private message by clicking here so we can help.
In your message, please provide your name, phone number, email address, and the best time to reach you. If you also know the case number assigned to you, that would be helpful. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.
In the meantime, feel free to message me with any other questions or concerns!
02-02-2014 6:44 PM
Out of curiosity, was your cell phone number (or your frineds you can't text) ported from another carrier? If so, it ispossible that the number port missed an update somewhere so the the exchange of the SMS messages are going to the wrong carrier...
02-27-2014 6:00 PM
So I'm having the same (I think problem). Trying to figure out all the permutations here cause AT&T keeps blaming other carriers.
I can send iMessages, but thats it. I cannot send a text message / SMS to anyone who does not have an iPhone. It says they are sent, but they are never received by the other party.
I have tested:
AT&T iPhone (mine) > Verizon Blackberry (my message is never received, nor do I receive theirs)
AT&T iPhone (mine) > Verizon Android (my message is never received, nor do I receive theirs)
Working on finding a counter party without an iPhone on AT&T, because if I have the same issue then this can't be blamed on the other carrier.
02-27-2014 7:27 PM
03-01-2014 9:45 AM
This is an Apple problem. And easily resolved in the setting on your phone.
I included a link to directions to send iMessage as text.
03-04-2014 6:59 AM
This is a phone specific problem. Not an AT&T problem. It would be better addressed in Apple forums.
how to set up iMessage on iPhone:
You need a valid Apple ID and turn on messages AND SMS in settings on the iPhone
register your phone number with iMessage (this should happen automatically when you set up message on your iPhone)
Full apple info on setup and troubleshooting:
03-20-2014 6:06 PM
03-21-2014 8:12 AM
Have you tried calling *611? Since you ported your number from T-Mobile it might be an account setting on your account at AT&T, or possibly something with the number port. I would suggest calling *611 and working with them to see if they can resolve this for you.
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!