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Posted Jan 6, 2014
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Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

HELP!   (Some of) my friends are starting to hate me for not texting them...

 

Since I got my iPhone 5S in October (2013) I have been unable to text SOME of my friends who have Sprint, Verizon, etc. carriers.  I send text message after text message, get my green bubbles, even get a date and time sent, but my friends never receive my messages. These friends can text me normally, but I can't even text a reply back when I receive their messages.  However, other non-AT&T account friends receive my texts normally. 

 

I was on the phone with AT&T support for 2 hours yesterday, under their guidance tried several different "fixes," but nothing worked. Even though 4G network settings and connections all good, etc. Still unable to text to those same friends' numbers   --  and one more thing, when the tech told me to text to 151 (test number?) I did not get a reply. The tech ran out of "fixes," and I was just given a case number.  See ya later, Charley.

 

I don't know what else to try.

Could this be something on the other end  -- i.e., some setting on my friends' phones or accounts??  I didn't think so because my non-receiving text friends are on 2 if not 3 different non-AT&T networks, but I don't know what else to think of...

(My imessaging to Apple devices works fine.)

HELP!   (Some of) my friends are starting to hate me for not texting them...

 

Since I got my iPhone 5S in October (2013) I have been unable to text SOME of my friends who have Sprint, Verizon, etc. carriers.  I send text message after text message, get my green bubbles, even get a date and time sent, but my friends never receive my messages. These friends can text me normally, but I can't even text a reply back when I receive their messages.  However, other non-AT&T account friends receive my texts normally. 

 

I was on the phone with AT&T support for 2 hours yesterday, under their guidance tried several different "fixes," but nothing worked. Even though 4G network settings and connections all good, etc. Still unable to text to those same friends' numbers   --  and one more thing, when the tech told me to text to 151 (test number?) I did not get a reply. The tech ran out of "fixes," and I was just given a case number.  See ya later, Charley.

 

I don't know what else to try.

Could this be something on the other end  -- i.e., some setting on my friends' phones or accounts??  I didn't think so because my non-receiving text friends are on 2 if not 3 different non-AT&T networks, but I don't know what else to think of...

(My imessaging to Apple devices works fine.)

Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

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Jan 6, 2014 7:03:44 AM
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Hello, alcibiades!

 

Thanks for posting. I'm sorry to hear you're having trouble sending text messages to certain people. It sounds like you've already tried some basic troubleshooting. If you don't mind, please send us a private message by clicking here so we can help.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. If you also know the case number assigned to you, that would be helpful. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello, alcibiades!

 

Thanks for posting. I'm sorry to hear you're having trouble sending text messages to certain people. It sounds like you've already tried some basic troubleshooting. If you don't mind, please send us a private message by clicking here so we can help.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. If you also know the case number assigned to you, that would be helpful. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

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Feb 2, 2014 4:15:32 PM
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I have the same problem with my 5S.  Very frustrating.   

I have the same problem with my 5S.  Very frustrating.   

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

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Feb 2, 2014 6:44:22 PM
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ACE - Master

Out of curiosity, was your cell phone number (or your frineds you can't text) ported from another carrier?  If so, it ispossible that the number port missed an update somewhere so the the exchange of the SMS messages are going to the wrong carrier...


Jerry B.
"GeekBoy"

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For additional help, please send a PM to ATTCustomerCare.

Out of curiosity, was your cell phone number (or your frineds you can't text) ported from another carrier?  If so, it ispossible that the number port missed an update somewhere so the the exchange of the SMS messages are going to the wrong carrier...


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.

Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

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Feb 27, 2014 6:00:22 PM
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So I'm having the same (I think problem). Trying to figure out all the permutations here cause AT&T keeps blaming other carriers. 

 

I can send iMessages, but thats it. I cannot send a text message / SMS to anyone who does not have an iPhone. It says they are sent, but they are never received by the other party. 

 

I have tested:

 

AT&T iPhone (mine) > Verizon Blackberry (my message is never received, nor do I receive theirs)

AT&T iPhone (mine) > Verizon Android (my message is never received, nor do I receive theirs)

 

Working on finding a counter party without an iPhone on AT&T, because if I have the same issue then this can't be blamed on the other carrier.  

So I'm having the same (I think problem). Trying to figure out all the permutations here cause AT&T keeps blaming other carriers. 

 

I can send iMessages, but thats it. I cannot send a text message / SMS to anyone who does not have an iPhone. It says they are sent, but they are never received by the other party. 

 

I have tested:

 

AT&T iPhone (mine) > Verizon Blackberry (my message is never received, nor do I receive theirs)

AT&T iPhone (mine) > Verizon Android (my message is never received, nor do I receive theirs)

 

Working on finding a counter party without an iPhone on AT&T, because if I have the same issue then this can't be blamed on the other carrier.  

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

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Feb 27, 2014 7:27:50 PM
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ACE - Master
What are your messages settings in Settings?
iMessage off or on?
Send as SMS off or on?
MMS messaging off or on?
This is a user to user forum. I am a user, just like almost everyone else on the site.
What are your messages settings in Settings?
iMessage off or on?
Send as SMS off or on?
MMS messaging off or on?
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

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Mar 1, 2014 9:45:28 AM
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ACE - Expert

This is an Apple problem.  And easily resolved in the setting on your phone.

 

I included a link to directions to send iMessage as text.

 

http://www.gottabemobile.com/2012/07/16/how-to-send-imessage-as-text-or-how-to-force-imessage-as-tex...

 

We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information

This is an Apple problem.  And easily resolved in the setting on your phone.

 

I included a link to directions to send iMessage as text.

 

http://www.gottabemobile.com/2012/07/16/how-to-send-imessage-as-text-or-how-to-force-imessage-as-text/

 

We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information
We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

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Mar 4, 2014 6:59:54 AM
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ACE - Expert

This is a phone specific problem.   Not an AT&T problem.   It would be better addressed in Apple forums.

 

how to set up iMessage on iPhone:

You need a valid Apple ID and turn on messages AND SMS in settings on the iPhone

register your phone number with iMessage (this should happen automatically when you set up message on your iPhone)

 

Full apple info on setup and troubleshooting:

 

http://www.apple.com/support/iphone/phone/

We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information

This is a phone specific problem.   Not an AT&T problem.   It would be better addressed in Apple forums.

 

how to set up iMessage on iPhone:

You need a valid Apple ID and turn on messages AND SMS in settings on the iPhone

register your phone number with iMessage (this should happen automatically when you set up message on your iPhone)

 

Full apple info on setup and troubleshooting:

 

http://www.apple.com/support/iphone/phone/

We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information
We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

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Mar 20, 2014 6:06:28 PM
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I'm having the same problem with my 5s after porting my number from T-Mobile. It's not an apple issue, imessage works fine, plus Apple swapped out my device for a new one at the Genius Bar. I feel like I've tried every suggested solution online.
I'm having the same problem with my 5s after porting my number from T-Mobile. It's not an apple issue, imessage works fine, plus Apple swapped out my device for a new one at the Genius Bar. I feel like I've tried every suggested solution online.

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

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Mar 21, 2014 8:12:55 AM
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ACE - Master

Have you tried calling *611?  Since you ported your number from T-Mobile it might be an account setting on your account at AT&T, or possibly something with the number port.  I would suggest calling *611 and working with them to see if they can resolve this for you.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.

Have you tried calling *611?  Since you ported your number from T-Mobile it might be an account setting on your account at AT&T, or possibly something with the number port.  I would suggest calling *611 and working with them to see if they can resolve this for you.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.

Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

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Jun 18, 2014 7:57:13 PM
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I also have this problem. I have a 4s and it seems I can text only with a couple random noniphone users. Most I cannot. Looks like the text goes through (in green) but never arrives. So frustrating. Please help!
I also have this problem. I have a 4s and it seems I can text only with a couple random noniphone users. Most I cannot. Looks like the text goes through (in green) but never arrives. So frustrating. Please help!

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

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Jun 19, 2014 7:22:02 AM
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Master

KimHopwood wrote:
I also have this problem. I have a 4s and it seems I can text only with a couple random noniphone users. Most I cannot. Looks like the text goes through (in green) but never arrives. So frustrating. Please help!

Go to an ATT store and try a new SIM.

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/

KimHopwood wrote:
I also have this problem. I have a 4s and it seems I can text only with a couple random noniphone users. Most I cannot. Looks like the text goes through (in green) but never arrives. So frustrating. Please help!

Go to an ATT store and try a new SIM.

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Posted from my iPhone _____________________________ For service or support questions including existing order status, call: Customer Support: 1-800-331-0500 Information on iPhone unlocking can be found here by copying this link into your browser: https://www.att.com/deviceunlock/client/en_US/

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

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Jun 20, 2014 9:11:05 PM
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Edited by SandiAckerman on Jun 20, 2014 at 9:13:03 PM

I want to say ditto. iPhone 4S. I've been on the phone with support for almost 2 hours, then they gave up. I've talked to some very techie friends with iPhone's (but not 4S), no luck. I've been to the AT&T store. They said my account was set up correctly, I have unlimited text. iMessages work fine, but can't send or receive any text from any phone. After reading all of the above posts ... is there a problem with the iPhone?

I want to say ditto. iPhone 4S. I've been on the phone with support for almost 2 hours, then they gave up. I've talked to some very techie friends with iPhone's (but not 4S), no luck. I've been to the AT&T store. They said my account was set up correctly, I have unlimited text. iMessages work fine, but can't send or receive any text from any phone. After reading all of the above posts ... is there a problem with the iPhone?

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

[ Edited ]
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Jun 21, 2014 11:01:26 AM
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ACE - Master

SandiAckerman wrote:

I want to say ditto. iPhone 4S. I've been on the phone with support for almost 2 hours, then they gave up. I've talked to some very techie friends with iPhone's (but not 4S), no luck. I've been to the AT&T store. They said my account was set up correctly, I have unlimited text. iMessages work fine, but can't send or receive any text from any phone. After reading all of the above posts ... is there a problem with the iPhone?


Since you have an iPhone and you say that iMessage is wirking fine, I would check the iPhone settings to mke sure that "Send as SMS" is enabled in your Messages app settings.  If this is turned off, then the iPhone will not send SMS messages, it will only send iMessage messages.  Similarly you could try turning off iMessage in the setting s altogether and the iPhone will only send as SMS.

 

If you turn off iMessage completely, and you can not send SMS messages, then the problem is either with your SIM, your account, or your phone.  If you turn on iMessage, and "Send as SMS" and the iMessages work fine, but not the SMS messages, then it appears to be an Apple issue with their servers not properly flagging the non iMessage phones for sending as SMS.  I have an iPhone 5, and use iMessage with "Send as SMS" enabled, and I have no issues sending messages to or receving messages from friends on other carriers.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.

SandiAckerman wrote:

I want to say ditto. iPhone 4S. I've been on the phone with support for almost 2 hours, then they gave up. I've talked to some very techie friends with iPhone's (but not 4S), no luck. I've been to the AT&T store. They said my account was set up correctly, I have unlimited text. iMessages work fine, but can't send or receive any text from any phone. After reading all of the above posts ... is there a problem with the iPhone?


Since you have an iPhone and you say that iMessage is wirking fine, I would check the iPhone settings to mke sure that "Send as SMS" is enabled in your Messages app settings.  If this is turned off, then the iPhone will not send SMS messages, it will only send iMessage messages.  Similarly you could try turning off iMessage in the setting s altogether and the iPhone will only send as SMS.

 

If you turn off iMessage completely, and you can not send SMS messages, then the problem is either with your SIM, your account, or your phone.  If you turn on iMessage, and "Send as SMS" and the iMessages work fine, but not the SMS messages, then it appears to be an Apple issue with their servers not properly flagging the non iMessage phones for sending as SMS.  I have an iPhone 5, and use iMessage with "Send as SMS" enabled, and I have no issues sending messages to or receving messages from friends on other carriers.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.

Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

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Jun 21, 2014 11:09:46 AM
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Master

SandiAckerman wrote:

I want to say ditto. iPhone 4S. I've been on the phone with support for almost 2 hours, then they gave up. I've talked to some very techie friends with iPhone's (but not 4S), no luck. I've been to the AT&T store. They said my account was set up correctly, I have unlimited text. iMessages work fine, but can't send or receive any text from any phone. After reading all of the above posts ... is there a problem with the iPhone?


Follow the advice you received from @GeekBoy but most importantly ask Apple for help!  If you have a hardware issue they can replace your iPhone.  www.apple.com/retail.  

 

Are you trying to send SMS messages to folks who use to have iPhones and are now using something else?  If so, they may need to contact apple for assistance disassociating their account from iMessage.  You may also want to try disabling imessage to send an SMS message to your friends so that Apple's servers are out of the loop.  See if that works.

 

Good Luck!

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/

SandiAckerman wrote:

I want to say ditto. iPhone 4S. I've been on the phone with support for almost 2 hours, then they gave up. I've talked to some very techie friends with iPhone's (but not 4S), no luck. I've been to the AT&T store. They said my account was set up correctly, I have unlimited text. iMessages work fine, but can't send or receive any text from any phone. After reading all of the above posts ... is there a problem with the iPhone?


Follow the advice you received from @GeekBoy but most importantly ask Apple for help!  If you have a hardware issue they can replace your iPhone.  www.apple.com/retail.  

 

Are you trying to send SMS messages to folks who use to have iPhones and are now using something else?  If so, they may need to contact apple for assistance disassociating their account from iMessage.  You may also want to try disabling imessage to send an SMS message to your friends so that Apple's servers are out of the loop.  See if that works.

 

Good Luck!

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Posted from my iPhone _____________________________ For service or support questions including existing order status, call: Customer Support: 1-800-331-0500 Information on iPhone unlocking can be found here by copying this link into your browser: https://www.att.com/deviceunlock/client/en_US/

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

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Jul 21, 2014 5:54:45 PM
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I'm having a similar problem. I've never had an iPhone; I've had Android for over 3 years and an old flip phone Razr before that. But my wife's iPhone 5 can't send a SMS to my Nexus 5. She can send to everyone else, and I can send to her, and everyone else (I'm not sure about other iPhones) can send to me. She's tried all the suggested settings and no luck. From what I've read, Apple's iMessage is a royal mess, and there's a class-action law suite about it! Apple isn't always the best at software (the maps debacle for example) so this doesn't surprise me at all.

I'm having a similar problem. I've never had an iPhone; I've had Android for over 3 years and an old flip phone Razr before that. But my wife's iPhone 5 can't send a SMS to my Nexus 5. She can send to everyone else, and I can send to her, and everyone else (I'm not sure about other iPhones) can send to me. She's tried all the suggested settings and no luck. From what I've read, Apple's iMessage is a royal mess, and there's a class-action law suite about it! Apple isn't always the best at software (the maps debacle for example) so this doesn't surprise me at all.

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

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Jul 21, 2014 7:38:16 PM
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ACE - Expert
Not an Apple problem? The only brand of phone with this problem is the iPhone. It is a common problem with Apple phones and is not carrier specific.

If you have unlimited text messaging package, the best solution is to unregistered your iPhone with iMessage.

Reset your Apple ID password and do not log back in on your device(s)
Send a text to 48369 with the word STOP

It will take up to 12 hours to unregistered from iMessage.

How to send iMessage as Test message:
http://www.gottabemobile.com/2012/07/16/how-to-send-imessage-as-text-or-how-to-force-imessage-as-tex...
We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information
Not an Apple problem? The only brand of phone with this problem is the iPhone. It is a common problem with Apple phones and is not carrier specific.

If you have unlimited text messaging package, the best solution is to unregistered your iPhone with iMessage.

Reset your Apple ID password and do not log back in on your device(s)
Send a text to 48369 with the word STOP

It will take up to 12 hours to unregistered from iMessage.

How to send iMessage as Test message:
http://www.gottabemobile.com/2012/07/16/how-to-send-imessage-as-text-or-how-to-force-imessage-as-text/
We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information
We are customers too. Our answers are based on experience, knowledge and reading the terms of service and are honest, but not always appreciated. Please mark the correct answer. Please do not post personal information.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

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Jul 25, 2014 8:10:46 PM
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About a month ago, I stopped being able to send texts to a couple friends who use Sprint. I can text to other Sprint users so not sure what to think. One Sprint friend says when my texts come in, she has to "download" my text to read it but we still have no problem with texting each other. The other 2 that I can no longer text used to work until just recently. One friend spoke with Sprint and they were aware of the complaint and the solution they gave for me to try didn't work. So frustrating!!!
About a month ago, I stopped being able to send texts to a couple friends who use Sprint. I can text to other Sprint users so not sure what to think. One Sprint friend says when my texts come in, she has to "download" my text to read it but we still have no problem with texting each other. The other 2 that I can no longer text used to work until just recently. One friend spoke with Sprint and they were aware of the complaint and the solution they gave for me to try didn't work. So frustrating!!!

About a month ago, I stopped being able to send texts to...

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Aug 6, 2014 6:08:57 AM
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Same here, I'm haveing The same problem what can I do?

Same here, I'm haveing The same problem what can I do?

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

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Aug 16, 2015 7:13:33 PM
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I'm having this problem as well, I've had this problem for about 2 days now, thought it was because I hadn't updated my phone yet but even after a soft ware update still nothing. (I have never had an I phone) I have an android. I can send and receive to everyone but my husband. He can get my messages but I can't get his reply txts. Nor can I get mms from him. We both have the exact same phone on the same phone plan. Att said they couldn't find anything wrong with either phone on troubleshooting them either. Idk what there deal is but it needs fixed.
I'm having this problem as well, I've had this problem for about 2 days now, thought it was because I hadn't updated my phone yet but even after a soft ware update still nothing. (I have never had an I phone) I have an android. I can send and receive to everyone but my husband. He can get my messages but I can't get his reply txts. Nor can I get mms from him. We both have the exact same phone on the same phone plan. Att said they couldn't find anything wrong with either phone on troubleshooting them either. Idk what there deal is but it needs fixed.

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

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Aug 16, 2015 8:04:12 PM
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Thank you. That solved the problem, at least for now. What I don't understand is why this happened. Until at least a week ago my texts were getting thru to all fine. I only learned they had stopped when folks told me they never heard from me. All the people I had become disconnected to were Android users, but we were successfully texting for the past year and my phone has not changed. Any idea why now?
Thank you. That solved the problem, at least for now. What I don't understand is why this happened. Until at least a week ago my texts were getting thru to all fine. I only learned they had stopped when folks told me they never heard from me. All the people I had become disconnected to were Android users, but we were successfully texting for the past year and my phone has not changed. Any idea why now?

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

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Aug 18, 2015 10:25:07 AM
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Okay I am having a similar issue and I have a few clues but no idea where to go.

 

1) Recently upgraded my wife's iPhone 4 to an iPhone 5 (exactly like mine) last week

2) It appears that both she an I are unable to send or recieve texts to anyone not an iPhone user

3) Before upgrading her phone we had no issues

4) Both of us are granfathered in with Unlimited Data for $30 per month

5) When I did upgrade to her phone it said something about our texting plan was not compatible with our data plan and I either had to choose the data plan or the text plan but I could not choose both.

6) Also recently had to change Apple ID to reflect new email address since I switched to Verizon from Comcast. But I have not updated my wife's Apple ID with her new email address yet so not sure if Apple ID is related or not since she is having texting issues too.

 

Please HELP US!!!!

Okay I am having a similar issue and I have a few clues but no idea where to go.

 

1) Recently upgraded my wife's iPhone 4 to an iPhone 5 (exactly like mine) last week

2) It appears that both she an I are unable to send or recieve texts to anyone not an iPhone user

3) Before upgrading her phone we had no issues

4) Both of us are granfathered in with Unlimited Data for $30 per month

5) When I did upgrade to her phone it said something about our texting plan was not compatible with our data plan and I either had to choose the data plan or the text plan but I could not choose both.

6) Also recently had to change Apple ID to reflect new email address since I switched to Verizon from Comcast. But I have not updated my wife's Apple ID with her new email address yet so not sure if Apple ID is related or not since she is having texting issues too.

 

Please HELP US!!!!

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

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Sep 12, 2015 5:22:30 PM
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I just had a similar problem with my iphone 6 fixed by following this advice:

http://www.imore.com/ios-help-why-cant-i-send-or-receive-regular-sms-text-messages-my-iphone

 

Hope it helps!

I just had a similar problem with my iphone 6 fixed by following this advice:

http://www.imore.com/ios-help-why-cant-i-send-or-receive-regular-sms-text-messages-my-iphone

 

Hope it helps!

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

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