Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

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Contributor

Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

HELP!   (Some of) my friends are starting to hate me for not texting them...

 

Since I got my iPhone 5S in October (2013) I have been unable to text SOME of my friends who have Sprint, Verizon, etc. carriers.  I send text message after text message, get my green bubbles, even get a date and time sent, but my friends never receive my messages. These friends can text me normally, but I can't even text a reply back when I receive their messages.  However, other non-AT&T account friends receive my texts normally. 

 

I was on the phone with AT&T support for 2 hours yesterday, under their guidance tried several different "fixes," but nothing worked. Even though 4G network settings and connections all good, etc. Still unable to text to those same friends' numbers   --  and one more thing, when the tech told me to text to 151 (test number?) I did not get a reply. The tech ran out of "fixes," and I was just given a case number.  See ya later, Charley.

 

I don't know what else to try.

Could this be something on the other end  -- i.e., some setting on my friends' phones or accounts??  I didn't think so because my non-receiving text friends are on 2 if not 3 different non-AT&T networks, but I don't know what else to think of...

(My imessaging to Apple devices works fine.)

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Message 1 of 23
Community Manager

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

Hello, alcibiades!

 

Thanks for posting. I'm sorry to hear you're having trouble sending text messages to certain people. It sounds like you've already tried some basic troubleshooting. If you don't mind, please send us a private message by clicking here so we can help.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. If you also know the case number assigned to you, that would be helpful. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns!

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 23
Contributor

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

I have the same problem with my 5S.  Very frustrating.   

Message 3 of 23
ACE - Master

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

Out of curiosity, was your cell phone number (or your frineds you can't text) ported from another carrier?  If so, it ispossible that the number port missed an update somewhere so the the exchange of the SMS messages are going to the wrong carrier...


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 23
Contributor

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

So I'm having the same (I think problem). Trying to figure out all the permutations here cause AT&T keeps blaming other carriers. 

 

I can send iMessages, but thats it. I cannot send a text message / SMS to anyone who does not have an iPhone. It says they are sent, but they are never received by the other party. 

 

I have tested:

 

AT&T iPhone (mine) > Verizon Blackberry (my message is never received, nor do I receive theirs)

AT&T iPhone (mine) > Verizon Android (my message is never received, nor do I receive theirs)

 

Working on finding a counter party without an iPhone on AT&T, because if I have the same issue then this can't be blamed on the other carrier.  

Message 5 of 23
ACE - Expert

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

What are your messages settings in Settings?
iMessage off or on?
Send as SMS off or on?
MMS messaging off or on?
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 23
ACE - Expert

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

This is an Apple problem.  And easily resolved in the setting on your phone.

 

I included a link to directions to send iMessage as text.

 

http://www.gottabemobile.com/2012/07/16/how-to-send-imessage-as-text-or-how-to-force-imessage-as-tex...

 

(The following is included after all posts to save typing) We are fellow customers. Our answers are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 23
ACE - Expert

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

This is a phone specific problem.   Not an AT&T problem.   It would be better addressed in Apple forums.

 

how to set up iMessage on iPhone:

You need a valid Apple ID and turn on messages AND SMS in settings on the iPhone

register your phone number with iMessage (this should happen automatically when you set up message on your iPhone)

 

Full apple info on setup and troubleshooting:

 

http://www.apple.com/support/iphone/phone/

(The following is included after all posts to save typing) We are fellow customers. Our answers are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 23
Contributor

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

I'm having the same problem with my 5s after porting my number from T-Mobile. It's not an apple issue, imessage works fine, plus Apple swapped out my device for a new one at the Genius Bar. I feel like I've tried every suggested solution online.
Message 9 of 23
ACE - Master

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

Have you tried calling *611?  Since you ported your number from T-Mobile it might be an account setting on your account at AT&T, or possibly something with the number port.  I would suggest calling *611 and working with them to see if they can resolve this for you.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 23
Contributor

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

I also have this problem. I have a 4s and it seems I can text only with a couple random noniphone users. Most I cannot. Looks like the text goes through (in green) but never arrives. So frustrating. Please help!
Message 11 of 23
Master

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers


KimHopwood wrote:
I also have this problem. I have a 4s and it seems I can text only with a couple random noniphone users. Most I cannot. Looks like the text goes through (in green) but never arrives. So frustrating. Please help!

Go to an ATT store and try a new SIM.

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 12 of 23
Contributor

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers

I want to say ditto. iPhone 4S. I've been on the phone with support for almost 2 hours, then they gave up. I've talked to some very techie friends with iPhone's (but not 4S), no luck. I've been to the AT&T store. They said my account was set up correctly, I have unlimited text. iMessages work fine, but can't send or receive any text from any phone. After reading all of the above posts ... is there a problem with the iPhone?

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Message 13 of 23
ACE - Master

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers


SandiAckerman wrote:

I want to say ditto. iPhone 4S. I've been on the phone with support for almost 2 hours, then they gave up. I've talked to some very techie friends with iPhone's (but not 4S), no luck. I've been to the AT&T store. They said my account was set up correctly, I have unlimited text. iMessages work fine, but can't send or receive any text from any phone. After reading all of the above posts ... is there a problem with the iPhone?


Since you have an iPhone and you say that iMessage is wirking fine, I would check the iPhone settings to mke sure that "Send as SMS" is enabled in your Messages app settings.  If this is turned off, then the iPhone will not send SMS messages, it will only send iMessage messages.  Similarly you could try turning off iMessage in the setting s altogether and the iPhone will only send as SMS.

 

If you turn off iMessage completely, and you can not send SMS messages, then the problem is either with your SIM, your account, or your phone.  If you turn on iMessage, and "Send as SMS" and the iMessages work fine, but not the SMS messages, then it appears to be an Apple issue with their servers not properly flagging the non iMessage phones for sending as SMS.  I have an iPhone 5, and use iMessage with "Send as SMS" enabled, and I have no issues sending messages to or receving messages from friends on other carriers.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 23
Master

Re: Can't send SMS text messages from my iPhone 5S to SOME non-AT&T mobile numbers


SandiAckerman wrote:

I want to say ditto. iPhone 4S. I've been on the phone with support for almost 2 hours, then they gave up. I've talked to some very techie friends with iPhone's (but not 4S), no luck. I've been to the AT&T store. They said my account was set up correctly, I have unlimited text. iMessages work fine, but can't send or receive any text from any phone. After reading all of the above posts ... is there a problem with the iPhone?


Follow the advice you received from @GeekBoy but most importantly ask Apple for help!  If you have a hardware issue they can replace your iPhone.  www.apple.com/retail.  

 

Are you trying to send SMS messages to folks who use to have iPhones and are now using something else?  If so, they may need to contact apple for assistance disassociating their account from iMessage.  You may also want to try disabling imessage to send an SMS message to your friends so that Apple's servers are out of the loop.  See if that works.

 

Good Luck!

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 15 of 23
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