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Can't enable WiFi calling on iPhone 6s

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Can't enable WiFi calling on iPhone 6s

So when my wife tries to enable WLAN calling on her iPhone 6s, here at our house on WiFi, she gets the following error, which AT&T support was not very helpful troubleshooting: 

"Oops! Wi-Fi Calling can't be turned on right now. Please call 611 (APP0008)"

So she bought her iPhone new at an Apple store in China, and when she moved to the US, she went to an AT&T store and bought an AT&T Sim card, and now pays an AT&T bill.  The AT&T rep she talked to said that since it's not "originally" an AT&T phone, it will never work with WiFi Calling.  Does this sound right?

 

We could buy a Verizon SIM card, and stick it in her phone, but I'm afraid we'd run into the same WiFi Calling problem with Verizon, where they'd say it's not "originally" a Verizion phone, so we're out of luck.  Bought a used Microcell booster on eBay too, but I might be out of luck with that as well: https://forums.att.com/t5/3G-MicroCell/Difficulty-logging-in-to-the-activation-website/m-p/5914741#M...

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Accepted by ATTKevin
‎07-01-2019 3:06 PM

Re: Can't enable WiFi calling on iPhone 6s

Hello @cjmdjm

 

We understand the importance of using the WifI calling on your device. Allow us to review this for you!

 

Please know that AT&T WiFi Calling feature requires the cellphone to be AT&T branded with the WiFI network included. If a cellphone was purchased from a 3rd-party/other retailer and is used with different carriers, some device features may be limited. We do apologize for the inconvenience this may have caused.

 

Thank you for reaching out to the community, and hope you enjoy the rest of your weekend!

 

Dwight, AT&T Community Specialist


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