Can't call out and receive phone

Good Morning @atproblem!

I am so very sorry to hear you are not currently able to make or receive phone calls. In today’s world, it’s very important we are able to stay in contact with friends and family through our phones. It would be a pleasure to assist you!

Have you already tried turning your phone off to help refresh it? If not, please power your phone off for at least 15 – 20 seconds to help refresh the device. Afterwards, please power the phone back on, and then attempt to make a phone call.

I’d also like to take a look into this more on my end. I’ll be reaching out to you via private message soon to gather some more details. This will be arriving in your Forum’s Inbox, which can be located in the top right hand corner of your screen.

I look forward to working with you, and wish you a fantastic rest of your day.

Austin, AT&T Community Specialist