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Can I exchange a defective phone for another one?

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Can I exchange a defective phone for another one?

i got my iphone 7 on December 24, 2016.... i've been having problems but i rested my phone to see and i did. it worked but then all of a sudden i can't hear when people call me as in when i pick up its bad connection. i was wondering can't i trade in my iphone for a diffrent one??

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ACE - Expert
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Accepted by lizdance40
‎02-12-2017 8:45 AM

Re: help...

If you are having phone problems and your phone is under warranty, take it to an Apple store. They will either repair or replace the phone as long as there is no physical damage. If it is damaged, you will pay for the repairs.

There is only a 14 day, buyer's remorse period where you can return your phone for a different one with a restocking fee.

This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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ACE - Expert

Re: help...

@J_alexiaaa14 And don't wait, I've seen people with problems like this, then the phone gets a crack (or something else) and now it's not a warrenty issue any more. 

 

 

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