Tutor
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1 Message
Calling and Receiving calls
For some reason I cannot make or receive phone calls. Yes my bill is Paid! The phone works as normal but ends the call as it is begins.
Tutor
•
1 Message
For some reason I cannot make or receive phone calls. Yes my bill is Paid! The phone works as normal but ends the call as it is begins.
Accepted Solution
Official Solution
ATTHelpForums
Community Support
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2.7K Messages
6 years ago
Hello Community,
Thank you so much for reaching out and for your patience. The issue should be resolved. Please power your phone off and back on, or turn your airplane mode on and off to refresh with the network. If that doesn't working, please repeat the process again. If you continue to have issues, please let us know.
Thanks so much.
Tim, AT&T Community Specialist
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cspock
Contributor
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1 Message
7 years ago
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ATTHelp
Community Support
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230.4K Messages
7 years ago
Hello @cspock,
Not being able to receive phone calls can definitely be a problem. Thank you for reaching out to us for assistance! Let’s get started with some options!
May I ask if you receive any error messages when you attempt to make a call? The first thing you will want to do is restart your phone. This assists in refreshing the network connection.
If this doesn’t work, please check out the AT&T Troubleshoot & Resolve Tool, which provides a useful guide with additional steps. Make sure to select your phone’s make and model, and then click on Phone calls to complete a series of troubleshoot steps.
I hope this rectifies the problem. If you need additional assistance, please don’t hesitate to let us know.
Enjoy your day!
Anabel, AT&T Community Specialist
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arphoto009
Tutor
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5 Messages
6 years ago
I got a new iPhone 8 recently and set it up and everything works good except the phone calls. My old iPhone started getting calls now though. Help. why is the old one still getting calls and not the new one?? Thanks,
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sandblaster
ACE - Expert
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64.7K Messages
6 years ago
Did you either activate the new sim card or move the sim card from the old phone? If your old phone is still getting calls and the new phone is not, that probably means the old sim card is still active and still in the old phone.
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arphoto009
Tutor
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5 Messages
6 years ago
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sandblaster
ACE - Expert
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64.7K Messages
6 years ago
Did you not get activation instructions with the new phone? You should have. Anyway, you can call to get the new sim activated or activate online: https://www.att.com/checkmyorder/activations/activateDevice.rt
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arphoto009
Tutor
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5 Messages
6 years ago
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sandblaster
ACE - Expert
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64.7K Messages
6 years ago
Try powering the new iphone off/on. Not just sleep mode but a complete reboot of the phone.
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andreachristine
Contributor
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1 Message
6 years ago
I have an Apple iPhone 7 with 11.1.1 and my phone can’t make or receive calls.
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