The new iPhone 15
Kbakes44's profile

Tutor

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1 Message

Wednesday, November 15th, 2017 10:20 PM

Calling and Receiving calls

For some reason I cannot make or receive phone calls. Yes my bill is Paid! The phone works as normal but ends the call as it is begins. 

Accepted Solution

Official Solution

Community Support

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2.7K Messages

6 years ago

Hello Community,

 

Thank you so much for reaching out and for your patience.  The issue should be resolved.  Please power your phone off and back on, or turn your airplane mode on and off to refresh with the network.  If that doesn't working, please repeat the process again.   If you continue to have issues, please let us know.

 

Thanks so much.

 

Tim, AT&T Community Specialist

Contributor

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1 Message

7 years ago

I can receive calls, but can't make calls. Three bars and connected to wi-fi. ???

Community Support

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230.4K Messages

7 years ago

Hello @cspock,


Not being able to receive phone calls can definitely be a problem. Thank you for reaching out to us for assistance! Let’s get started with some options!


May I ask if you receive any error messages when you attempt to make a call? The first thing you will want to do is restart your phone. This assists in refreshing the network connection.


If this doesn’t work, please check out the AT&T Troubleshoot & Resolve Tool, which provides a useful guide with additional steps. Make sure to select your phone’s make and model, and then click on Phone calls to complete a series of troubleshoot steps.


I hope this rectifies the problem. If you need additional assistance, please don’t hesitate to let us know.


Enjoy your day!


Anabel, AT&T Community Specialist

Tutor

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5 Messages

6 years ago

I got a new iPhone 8 recently and set it up and everything works good except the phone calls. My old iPhone started getting calls now though. Help. why is the old one still getting calls and not the new one?? Thanks, 

ACE - Expert

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64.7K Messages

6 years ago

Did you either activate the new sim card or move the sim card from the old phone? If your old phone is still getting calls and the new phone is not, that probably means the old sim card is still active and still in the old phone.

Tutor

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5 Messages

6 years ago

How do I activate the new SIM card?

ACE - Expert

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64.7K Messages

6 years ago

Did you not get activation instructions with the new phone? You should have. Anyway, you can call to get the new sim activated or activate online: https://www.att.com/checkmyorder/activations/activateDevice.rt

Tutor

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5 Messages

6 years ago

I followed the link clicked to activate the iPhone 8 and and now neither phone is making calls. The internet is also down at my house. Had to go to a friends to write this..

ACE - Expert

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64.7K Messages

6 years ago

Try powering the new iphone off/on. Not just sleep mode but a complete reboot of the phone.

Contributor

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1 Message

6 years ago

I have an Apple iPhone 7 with 11.1.1 and my phone can’t make or receive calls. 

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