Contributor
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2 Messages
Call volume
So earlier today I made phone calls and received several calls and my phone worked great but now when I get a call or when I make a call I can barely hear the other person my volume is all the way up what is wrong with my iPhone 7s plus
ATTHelp
Community Support
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231.3K Messages
6 years ago
Good afternoon @ABSAWS,
I know how important it is to be able to hear the person you’re speaking with. I know I sure don’t like having to ask people to repeat themselves. I’ll be happy to take a closer look.
Is the sound volume loud enough when you play music from the phone? This will help determine where the issue lies. I suggest checking where the speaker is located. See if there is any debris built up. It may be necessary to remove the case if you have one.
Does this only happen when you’re on a phone call? This could be an indicator of a service issue. If this is the case, I recommend checking out our Troubleshoot & Resolve. By logging into your myAT&T account, you will receive a personalized diagnostic experience specific to your device settings, provisioning, and the status of nearby towers.
Let me know if this helps. Have a wonderful day!
Darryl, AT&T Community Specialist
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ABSAWS
Contributor
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2 Messages
6 years ago
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