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Beyond Frustrated that lack of loyalty from AT&T

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Beyond Frustrated that lack of loyalty from AT&T

We have been a customer of AT&T Mobile for over 20 years.  My daughter is going away to camp on Monday and her phone just stopped working.

Our payment- granted is 10 days late- was paid electronically through Chase bank on Friday and will not post until Monday.

 

After paying AT&T for 23 years, I was told that (they didn't trust us) wouldn't allow us to purchase an upgrade until they got their money.

 

I was on the phone for 45 minutes.  I have no idea why they kept transferring me to a "supervisor" to hear the same script.

 

YOU have AT&T's stores- they could make an exception.  However, as long as you get your money you could care less if the person has been with you for months versus decades.

 

I wasn't happy after holding 10 minutes for the first AT&T employees , I am beyond frustrated after waiting 45 minutes.  UNBELIEVABLE!!!!!!!!!!!

 

 

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ACE - Expert
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Accepted by ATTDmitriyCM
‎08-06-2018 12:29 PM

Re: Beyond Frustrated that lack of loyalty from AT&T

You could have walked into att store and payed it off.  Being late means no upgrades it's been that way for years.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 6
ACE - Sage

Re: Beyond Frustrated that lack of loyalty from AT&T

I second that.  FYI you can buy a replacement phone at full price anytime and swap SIM card.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 6
Tutor

Re: Beyond Frustrated that lack of loyalty from AT&T

Thank you Lizdance.  We are going to look today.  We want to pay off the other phones and look for another provider.

Message 4 of 6
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Re: Beyond Frustrated that lack of loyalty from AT&T

You are telling me I should have paid the bill twice.  (I already paid electronically- they didn’t receive it.  In addition, “that’s the way it has always been”. Is not a good reason for someone who has been with them for 23 years.  

Message 5 of 6
ACE - Sage

Re: Beyond Frustrated that lack of loyalty from AT&T

So you made an oopsy and ATT is the baddie ?   Interesting.   

If you think 15 years should have bought you good will enough to upgrade with an overdue bill, (despite it being a no-no for all carriers as long as we all remember)  I have to wonder how you figure this is the way to go.  Especially since paying late doesn’t seem to be lack of ability to pay.  🤷🏼‍♀️

Good luck.

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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