07-28-2018 3:30 PM
We have been a customer of AT&T Mobile for over 20 years. My daughter is going away to camp on Monday and her phone just stopped working.
Our payment- granted is 10 days late- was paid electronically through Chase bank on Friday and will not post until Monday.
After paying AT&T for 23 years, I was told that (they didn't trust us) wouldn't allow us to purchase an upgrade until they got their money.
I was on the phone for 45 minutes. I have no idea why they kept transferring me to a "supervisor" to hear the same script.
YOU have AT&T's stores- they could make an exception. However, as long as you get your money you could care less if the person has been with you for months versus decades.
I wasn't happy after holding 10 minutes for the first AT&T employees , I am beyond frustrated after waiting 45 minutes. UNBELIEVABLE!!!!!!!!!!!
Solved by: Go to Solution.
07-28-2018 3:45 PM
You could have walked into att store and payed it off. Being late means no upgrades it's been that way for years.
07-28-2018 3:52 PM
I second that. FYI you can buy a replacement phone at full price anytime and swap SIM card.
07-29-2018 6:44 AM
Thank you Lizdance. We are going to look today. We want to pay off the other phones and look for another provider.
07-29-2018 6:49 AM
You are telling me I should have paid the bill twice. (I already paid electronically- they didn’t receive it. In addition, “that’s the way it has always been”. Is not a good reason for someone who has been with them for 23 years.
07-29-2018 6:57 AM
So you made an oopsy and ATT is the baddie ? Interesting.
If you think 15 years should have bought you good will enough to upgrade with an overdue bill, (despite it being a no-no for all carriers as long as we all remember) I have to wonder how you figure this is the way to go. Especially since paying late doesn’t seem to be lack of ability to pay. 🤷🏼♀️
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