Explore & discover

Helpful Links

At&t refuses to unlock my iphone

Highlighted
Tutor

At&t refuses to unlock my iphone

Hi , i have issues when am trying to unlock my phone its full price paid off bought it from Best Buy it was 4000 US reseller Flex Policy by accident its activated by At&t sim card so policy changed to At&T locked policy I submitted imei on unlock form but At&T denied my request any help please 

2,235 Views
Message 1 of 3
Administrator

Re: At&t refuses to unlock my iphone

Hi @shedeed,
 
Thank you for reaching out to us today. We'll be delighted to assist you.
 
You can check the unlock eligibility requirements here. If you feel that your device meets these criteria, due to the nature of your request/concern, our online Chat experts are best equipped to help. Just click this link and simply scroll down for the "Chat Live" button to connect with them: https://soc.att.com/2OhYw58
 
Darais, AT&T Community Specialist

 

 


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3
Master

Re: At&t refuses to unlock my iphone

If the first SIM you installed was an AT&T SIM, then it didn’t lock by accident.  That’s exactly how the Apple Flex Reseller Policy works.  It locks to the first carrier, and you are then under that carrier’s unlocking policy.

 

What was the reason your unlock request was denied?  Not meeting the minimum required time for service?

Message 3 of 3
Share this topic
Share this topic
All about the iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max & more. View Info on iPhone 11, iPhone 11 Pro, & iPhone 11 Pro Max
Announcements
NEW - Take a look at our best value & price ever for unlimited wireless - AT&T Unlimited Starter and AT&T Unlimited Extra plans!

Additional Support