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Re: Apple Watch Series 3 with Business Acct iPhone

Apple Watch Series 3 with Business Acct iPhone

Is it true that my new Series 3 Apple Watch cellular plan can’t be on a personal plan but link to my business-paid phone?!

How are Apple and AT&T going to handle all your Premier customers like me whose iPhones are paid by my company? This is a huge problem at my company alone (120,000 people)!
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Message 1 of 15
ACE - Expert

Re: Apple Watch Series 3 with Business Acct iPhone

I don't think at this point they have a way of doing it any other way.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 15
Tutor

Re: Apple Watch Series 3 with Business Acct iPhone

I have an att business premier account and have successfully linked my Apple Watch 3. When it asked for mobile sync login, chose register. I had to set up a separate login rather than use my business premier login, just for syncing. It will work just don’t give up. Best of luck ! Ashley
Message 3 of 15
ACE - Sage
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Accepted by Nicholas_H
‎09-24-2017 8:07 PM

Re: Apple Watch Series 3 with Business Acct iPhone

@Nicholas_H

@Ataylo

It is true the Apple Watch has to be on the same postpaid account as the related phone.  The personal login for number sync cannot work on two different accounts. 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 4 of 15
Tutor

Re: Apple Watch Series 3 with Business Acct iPhone

I have a personal login and a business premier login. I created a different login for the sync platform and it does work.
Message 5 of 15
ACE - Sage

Re: Apple Watch Series 3 with Business Acct iPhone

@Ataylo   That bizarre as it shouldn't because ATT claims it doesn't work that way.  But great, you may have to teach others how.   

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 15
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Contributor

Re: Apple Watch Series 3 with Business Acct iPhone

Creating a new user account for me worked AFTER i spoke to ATT premiere and added the $10 feature to synch both numbers. 

Message 7 of 15
Contributor

Re: Apple Watch Series 3 with Business Acct iPhone

Can you go through the steps in detail.   Did you have to create the Apple Watch line on the business account, or were you able to create the apple watch LTE line on a personal account and then link the business iphone (on accountBiz) with the apple watch (on AccountPersonal)?

 

 

Message 8 of 15
Contributor

Re: Apple Watch Series 3 with Business Acct iPhone

Can you please explain step by step how you were able to do this or who you had to call to make this work?  Thanks!

Message 9 of 15

Re: Apple Watch Series 3 with Business Acct iPhone

I was never able to get this going because AT&T requires that Apple Watch 3 Cellular data plan and the iPhone be on the same billing account.

This means that no one with corporate-paid iPhone service who wants to personally pay for Apple Watch data plan can do that.

Really bad business decisions from Apple and the carriers not to support this!

I’ve submitted feedback to AT&T and Apple re: this limitation but no one is listening. My company (70,000 + employees) has tons of folks who want to pay AT&T for data but they can’t seem to figure this out.

Doesn’t appear to be a priority to figure out. You’d think Apple would be driving the carriers to figure this out, since it’s keeping people from bothering to buy a Series 3 Watch because they can’t add service!
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