Explore & discover

Helpful Links

Apple Watch Series 3 order status shows a new phone number?

Contributor

Apple Watch Series 3 order status shows a new phone number?

I preordered an Apple Watch and it has a different number under it. I thought it would be connected under my current number and not a new one.

Tags (4)
26,924 Views
Message 1 of 10

Apple Watch Series 3 order status shows a new phone number?

When I preordered my Apple Watch series 3, it asked me if i was replacing a phone or adding a new line. I chose adding a new line, and when i look at my order status page, it shows a totally new number associated with my Apple Watch. I don't want to have anew phone number just use number sync to connect my iPhone 7 and Watch together using the iphone 7's existing number. 

 

Did i order the watch wrong? Should i have not chosen "add a new line", when i ordered?

Message 2 of 10

Re: Apple Watch

mine is showing the same thing. it only offered me two options when ordering, "replace existing device", or "Add a new line". Neither make sense since its going to be sync'd with my iPhone number. 

Message 3 of 10
ACE - Sage
Solution
Accepted by ACE - Expert (ACE - Expert)
Accepted by Gary L
‎09-17-2017 5:44 PM

Re: Apple Watch

All devices must have their own number.  It's not possible to have 2 devices on the same number.  

It will use number sync to connect with your phone number and reflect/mirror your iphone.  That can be set up when it arrives.  

https://www.att.com/shop/wireless/features/numbersync.html

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tags (1)
Message 4 of 10
ACE - Expert

Re: Apple Watch Series 3 order status shows a new phone number?

Wow you apple people don't have a clue when it comes to tech. Each device connected to the network REQUIRES a number that is how your billed for service and it's associated to the account. You will use numbersync or I am sure apple has its own solution to mirror your iPhone.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 10
Contributor

Re: Apple Watch Series 3 order status shows a new phone number?

Just like an iPad it will have a separate number but it will connect using your Apple ID

Message 6 of 10
Contributor

Re: Apple Watch Series 3 order status shows a new phone number?

According to apple a new line is NOT needed

Message 7 of 10
Contributor

Re: Apple Watch Series 3 order status shows a new phone number?

I just ordered 2 Apple Watches directly from the local ATT store so I can explain this. The watches will be considered new lines and have their own number. However you can sync the watches to your current phone number. The new numbers are just for billing purposes and will not be the actual numbers for the watches.

Message 8 of 10
Contributor

Re: Apple Watch Series 3 order status shows a new phone number?

Yes. The Apple Watch Series 3 (GPS + Cellular) has an AT&T mobile number and associated plan that will appear on your monthly bill. Note, the watch mobile number cannot be used for voice, data or text messaging from the watch. Please remember to complete NumberSync setup to use your watch on the AT&T cellular network with your iPhone number. With NumberSync active, calls and messages using your watch will display your AT&T iPhone number.

Message 9 of 10
Contributor

Re: Apple Watch Series 3 order status shows a new phone number?

Does anyone have an issue with it showing up as +1 when calling from your watch or mobile after successfully completing Numbersync? 

Message 10 of 10
Share this topic
Share this topic
Additional Support