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Apple Iphone 7+ Bluetooth Stuttering Issues still after almost 4 months
It has now been 113 days since I opened my first case with AT&T and Apple about the bluetooth stuttering. After a lot of testing on all Iphone 7's the Iphone 7+ AT&T Model A1784 is defective. There are tens of thousands, if not millions of users with this issue and it effects many bluetooth devices. The largest Apple Discussion forum on this post can be found here: https://discussions.apple.com/message/31092438?ac_cid=tw123456#31092438 . The issues is most often noticed in vehicles because it seems to be some kind of interference between the cellular service and bluetooth. Thus when you are using LTE for cellular data, and the signal is strong (more than 3 bars or higher), the audio will "stutter". Thus the stuttering will only occur, or occur more frequently, when you are close to a cell tower. If you read through the posts on that thread you will see the amount of frustration that issue is causing and how Apple is refusing to acknowledge the issue. I personally have a case open with Apple for 113 days, I've had my phone replaced twice, I've had my iphone restored back to factory 3 times, I've spent 2 hours with AT&T business support, 3 1/2 hours with Apple support on 3 different calls, 4 hours replacing and restoring the 2 new Iphone 7+'s that have been given to me at the Genius bar, and another 2 hours at Lexus, who just like Ford, Nissan, Toyota, Mazda, BMW and several other car manufactures all still do not list the iphone 7 as being compatible with any of their vehicles almost 4 months after the first Iphone 7+ was shipped. Additionally Apple's developers had myself and many others install a bluetooth error signing app on our phones of which I've uploaded 40GB of error logs over the last 3 months and still there is no fix. The conclusion is that that the A1784 has major hardware issue with the Iphone 7 A1784 and Apple really needs to step up and admit there is a hardware issue and replace these phones. I'm extremely frustrated with both Apple & AT&T's for not addressing this issue and allowing this defective device to be recalled and replaced for a different model. I'm unable to make calls on my 2016 Lexus using handsfree calling because during the call the phone keeps cutting in and out. The only work around is shutting off LTE service on the phone. This is not a solution this a hack. I pay extra for LTE service and I should be able to use my LTE without disabling it. Since the release of the Apple AirBuds the same issue is being reported by product reviewers and users all over the internet. It's my feeling that the since the issue most frequently occurs when the phone is in close to a cell tower, that it was not until the Airbuds were released that many users, outside of those using bluetooth in their vehicle, have connected and used a bluetooh device when they were not connected for data through LTE service.
My calls to AT&T support have proven to me that AT&T is aware (as they told me they were) and has been aware of this issue since the first phones were shipped but here we are almost 4 months later and there is no solution. AT&T needs to put pressure on Apple and publically announce that there is an issue so that we can force Apple to replace these deffective phones with new models.
Here is video of the issue happening:
Here is is the current testing analysis:
iPhones tested:
iPhone 6s - No problems
iPhone 6s Plus - No problems
iPhone 7 Plus (AT&T, A1784) - Stuttering
iPhone 7 Plus (AT&T, A1784) - Stuttering
iPhone 7 Plus (AT&T, A1784) - Stuttering
iPhone 7 Plus (T-Mobile, A1784) - Stuttering
iPhone 7 Plus (Sprint, A1661) - No problems
iPhone 7 (Verizon, A1660) - No problems
iPhone 7 Plus (Verizon, A1661) - No problems
iPhone 7 Plus (Verizon, A1661) - No problems
Here are more forums:
https://www.reddit.com/r/iphone/comments/5lm6i3/iphone_7_bluetooth_audio_drop_problem_my
https://www.reddit.com/r/apple/comments/5k88p9/airpods_audio_skipping/
https://discussions.apple.com/message/31092438?ac_cid=tw123456#31092438
ATTHelp
Community Support
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231.3K Messages
7 years ago
Hello @cyberent!
Thank you very much for your thorough research and information regarding this Bluetooth connectivity issue! I have experience with this problem myself, and understand how frustrating this can be.
With this being a new phone and a relatively new car, the technologies do not appear to be compatible just yet. Normally, in situations such as these, the manufacturer works diligently to issue an update which will correct the problem.
Please let us know if you have any further questions!
Jordan, AT&T Community Specialist
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Juanlo
Tutor
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10 Messages
7 years ago
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ATTHelp
Community Support
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231.3K Messages
7 years ago
Hey @Juanlo!
I am sorry to hear you have been having the same issues with your Ford vehicles and the iPhone 7. We are definitely researching the issue on our end, and any additional information helps get this figured out.
Thank you so much for reaching out!
Jordan, AT&T Community Specialist
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Juanlo
Tutor
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10 Messages
7 years ago
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ATTHelp
Community Support
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231.3K Messages
7 years ago
Hello @Juanlo!
Thank you for reaching back out to us! I would love to assist with this Bluetooth issue.
I would recommend trying to delete your phone’s profile from the car, and then try re-syncing again. This will help to refresh the connection between the two devices. You can also try disabling the LTE services in this device when you wish to use the Bluetooth with your vehicle. Performing this troubleshooting step may resolve the issue for you. Please let us know if this does not work!
I hope this information helps!
Jordan, AT&T Community Specialist
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cyberent
Tutor
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6 Messages
7 years ago
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Juanlo
Tutor
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10 Messages
7 years ago
Thank you for your prompt reaponse. I have tried all that several times. I did a complete reset to Factory Specs and then downloaded my photos and other data feom the cloud. You replaced the unit and again I tried several resets, pairing deleting the iphone from the car, disconnecting the car battery, turned-off auto download for contacts, etc. Went to my friends at the Ford Dealer to confirm that I have the latest firmware on both my car and my wife's car. The only fix for now is call forwarding to my office iphone 6S with Sprint, but on weekends I'm stuck with jo bluetooth or then have to carry both phones. Not cool!
Thank you for your help! I hear the other unlocked model (I think it is the A1661) dies jot have this type of problems. Is that correct?
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Juanlo
Tutor
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10 Messages
7 years ago
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Juanlo
Tutor
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10 Messages
7 years ago
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cyberent
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6 Messages
7 years ago
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