Apple Care + for all of us loyal AT&T orders..Please AT&T let us know what we need to do.

Tutor

Apple Care + for all of us loyal AT&T orders..Please AT&T let us know what we need to do.

I ordered 2 iPhone 4s white (one through Apple and one through AT&T). Both have shipped and have tracking. UPS shows its in KY, where Fedex for the second phone shows nothing yet.

 

Can someone please tell me how to get Apple Care + without going to a local store, IS AT&T going to allow us to purchase this in the local stores?????

Message 1 of 26 (17,030 Views)
Mentor

Re: Apple Care + for all of us loyal AT&T orders..Please AT&T let us know what we need to do

I thought for Apple Care to be valid it had to be purchased at the time of the purchase with the phone.  I added mine in when I ordered from Apple last Friday.

Message 2 of 26 (17,017 Views)
Tutor

Re: Apple Care + for all of us loyal AT&T orders..Please AT&T let us know what we need to do

With AT&T orders and my apple order the button was missing? I think their servers were way overloaded... we need to know that we can just go to our local AT&T store and add it...
Message 3 of 26 (17,013 Views)
Teacher

Re: Apple Care + for all of us loyal AT&T orders..Please AT&T let us know what we need to do

I would suggest using Square Trade - better coverage and cover full imersion in liquid

Message 4 of 26 (16,986 Views)
Scholar

Re: Apple Care + for all of us loyal AT&T orders..Please AT&T let us know what we need to do

As far as I'm aware, you can buy Apple Care anytime as long as your phone is still under warranty.

Message 5 of 26 (16,949 Views)
Tutor

Re: Apple Care + for all of us loyal AT&T orders..Please AT&T let us know what we need to do

[ Edited ]

I emailed Apple, and this is a direct quote from the email I got:

 

"After you receive the iPhones you can call AppleCare at{Personal content removed for safety}or bring the iPhones to a local AT&T retail store to complete your AppleCare+ purchase.

 

Thanks!"

 

I think you'll actually have until November 14th to do this (per TUAW.com)

 

mG

 

Message 6 of 26 (16,921 Views)

Re: Apple Care + for all of us loyal AT&T orders..Please AT&T let us know what we need to do


hnzw_rui wrote:

As far as I'm aware, you can buy Apple Care anytime as long as your phone is still under warranty.


Yup.  As long as the warranty hasn't expired you can buy Apple Care or Apple Care+.

Message 7 of 26 (16,871 Views)
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Scholar

Re: Apple Care + for all of us loyal AT&T orders..Please AT&T let us know what we need to do


archermoo wrote:

hnzw_rui wrote:

As far as I'm aware, you can buy Apple Care anytime as long as your phone is still under warranty.


Yup.  As long as the warranty hasn't expired you can buy Apple Care or Apple Care+.


I'd like to correct my earlier post. Apparently, while you can buy Apple Care as long as your warranty isn't expired, you can only buy Apple Care+ at the time of device purchase. That makes sense or else, there would be plenty of folks buying Apple Care+ after they've already broken their devices. Smiley Tongue

Message 8 of 26 (16,845 Views)

Re: Apple Care + for all of us loyal AT&T orders..Please AT&T let us know what we need to do

That is correct. The "old" AppleCare could be purchased anytime during the year manufacturer's warranty. AppleCare+ needs to be purchased with the device, but for launch day Apple is allowing people to purchase AppleCare+ through November 14 (at least according to TUAW - http://www.tuaw.com/2011/10/11/applecare-plus-for-preorders-available-until-november-14/)

 


hnzw_rui wrote:

archermoo wrote:

hnzw_rui wrote:

As far as I'm aware, you can buy Apple Care anytime as long as your phone is still under warranty.


Yup.  As long as the warranty hasn't expired you can buy Apple Care or Apple Care+.


I'd like to correct my earlier post. Apparently, while you can buy Apple Care as long as your warranty isn't expired, you can only buy Apple Care+ at the time of device purchase. That makes sense or else, there would be plenty of folks buying Apple Care+ after they've already broken their devices. Smiley Tongue




Message 9 of 26 (16,835 Views)
Solution
Accepted by topic author cmiclat
‎09-30-2015 1:39 AM

Re: Apple Care + for all of us loyal AT&T orders..Please AT&T let us know what we need to do

[ Edited ]

hnzw_rui wrote:

archermoo wrote:

hnzw_rui wrote:

As far as I'm aware, you can buy Apple Care anytime as long as your phone is still under warranty.


Yup.  As long as the warranty hasn't expired you can buy Apple Care or Apple Care+.


I'd like to correct my earlier post. Apparently, while you can buy Apple Care as long as your warranty isn't expired, you can only buy Apple Care+ at the time of device purchase. That makes sense or else, there would be plenty of folks buying Apple Care+ after they've already broken their devices. Smiley Tongue


Very true, I misspoke as well.  However Apple does allow you to purchase Apple Care+ on the pre-ordered iPhone 4S through the 14th, according to this page: http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480?mco=MjYwMjMxMzQ

 

 

Message 10 of 26 (16,832 Views)
Tutor

Re: Apple Care + for all of us loyal AT&T orders..Please AT&T let us know what we need to do

great info, thank you so much! 

 

do we open the phone then call them, or can we get the info without booting up the phone I wonder. I bet its the number in the settings...I forget the name, I believe it starts with an E or I.... 

Message 11 of 26 (15,849 Views)
Expert

Re: Apple Care + for all of us loyal AT&T orders..Please AT&T let us know what we need to do

[ Edited ]

That's the way I read it, had to be purchased at checkout (on Apple's site).  Though I know with other Apple products, we've had 30 days to buy Apple Care.

 

If I understand it correctly, Apple Care+ is required for iPhone 4S?  All I was offered was the $99 plan, where the $49 plan seemed to be for the 4 and 3GS?

 

never mind...I just found the answer here.

Message 12 of 26 (15,809 Views)
Guru

Re: Apple Care + for all of us loyal AT&T orders..Please AT&T let us know what we need to do


hnzw_rui wrote:

archermoo wrote:

hnzw_rui wrote:

As far as I'm aware, you can buy Apple Care anytime as long as your phone is still under warranty.


Yup.  As long as the warranty hasn't expired you can buy Apple Care or Apple Care+.


I'd like to correct my earlier post. Apparently, while you can buy Apple Care as long as your warranty isn't expired, you can only buy Apple Care+ at the time of device purchase. That makes sense or else, there would be plenty of folks buying Apple Care+ after they've already broken their devices. Smiley Tongue


And that's different from someone choosing to buy (the old) Apple Care after they've already broken their devices how?  Are you insinuating that it was/is fair to take advantage of such a "loophole" under the old Apple Care program but would have been unfair if it were still allowed under the Apple Care+ plan, hence the requirement that AC+ be purchased at the time of device purchase?  Besides, the AC+ T&C has a section for "Accidental Damange from Handling" that states that coverage under the plan doesn't include willful damage/neglect, normal wear and tear, theft, etc., so Apple's covered even if one were to purchase AC+ some time after having purchased the device.  Also--the ADH section states that Apple will cover only two such "accidents" under the plan, so if you accidentally break your phone a third time under AC+, you're out of luck.

Message 13 of 26 (15,768 Views)
Expert

Re: Apple Care + for all of us loyal AT&T orders..Please AT&T let us know what we need to do


tonester wrote:

hnzw_rui wrote:

archermoo wrote:

hnzw_rui wrote:

As far as I'm aware, you can buy Apple Care anytime as long as your phone is still under warranty.


Yup.  As long as the warranty hasn't expired you can buy Apple Care or Apple Care+.


I'd like to correct my earlier post. Apparently, while you can buy Apple Care as long as your warranty isn't expired, you can only buy Apple Care+ at the time of device purchase. That makes sense or else, there would be plenty of folks buying Apple Care+ after they've already broken their devices. Smiley Tongue


And that's different from someone choosing to buy (the old) Apple Care after they've already broken their devices how?  Are you insinuating that it was/is fair to take advantage of such a "loophole" under the old Apple Care program but would have been unfair if it were still allowed under the Apple Care+ plan, hence the requirement that AC+ be purchased at the time of device purchase?  Besides, the AC+ T&C has a section for "Accidental Damange from Handling" that states that coverage under the plan doesn't include willful damage/neglect, normal wear and tear, theft, etc., so Apple's covered even if one were to purchase AC+ some time after having purchased the device.  Also--the ADH section states that Apple will cover only two such "accidents" under the plan, so if you accidentally break your phone a third time under AC+, you're out of luck.



If I recall correctly the Apple Care normal never had a clause for covering "accidental damage", so that is not an issue. AC+ does and Apple is covering all bases like a company should, besides how does one differentiate between having your phone fall out of you pocket and shattering and throwing it against something in a fit of rage? Accidental damage is subjective

Message 14 of 26 (15,762 Views)
Scholar

Re: Apple Care + for all of us loyal AT&T orders..Please AT&T let us know what we need to do


tonester wrote:

And that's different from someone choosing to buy (the old) Apple Care after they've already broken their devices how?  Are you insinuating that it was/is fair to take advantage of such a "loophole" under the old Apple Care program but would have been unfair if it were still allowed under the Apple Care+ plan, hence the requirement that AC+ be purchased at the time of device purchase?  Besides, the AC+ T&C has a section for "Accidental Damange from Handling" that states that coverage under the plan doesn't include willful damage/neglect, normal wear and tear, theft, etc., so Apple's covered even if one were to purchase AC+ some time after having purchased the device.  Also--the ADH section states that Apple will cover only two such "accidents" under the plan, so if you accidentally break your phone a third time under AC+, you're out of luck.


There's no such "loophole" as the old Apple Care didn't cover accidental damage. The original Apple Care really just extends your warranty and usually, the only thing it's good for is battery replacement.

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