Anybody else with Premier IRU still showing pending and no charge?

Teacher

Anybody else with Premier IRU still showing pending and no charge?

Premier IRU customer, ordered two iPhone 5's before the supposed deadline for getting them at launch.

Still showing "pending" with no charge when I click the status link in the emails.

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Message 1 of 17
Teacher

Re: Anybody else with Premier IRU still showing pending and no charge?

What time did u order?
Message 2 of 17
Teacher

Re: Anybody else with Premier IRU still showing pending and no charge?

8am CST, supposedly well before the deadline. 

 

My confirmation emails show the "as soon as September 21st".

 

Starting to think the Premier thing may not be all it's cracked up to be...

Message 3 of 17
Teacher

Re: Anybody else with Premier IRU still showing pending and no charge?

I ordered at 9 am eastern. My email says 14-21 days. Ordered at AT&T store at mall
Message 4 of 17
Teacher

Re: Anybody else with Premier IRU still showing pending and no charge?

Are you on a Premier account?

Message 5 of 17
Teacher

Re: Anybody else with Premier IRU still showing pending and no charge?

I'm on a business account. I'm
Not sure if its premier though. How do you tell?
Message 6 of 17
Teacher

Re: Anybody else with Premier IRU still showing pending and no charge?

In my case, the emails come from a different address and reference the Premier online store.

Message 7 of 17
Teacher

Re: Anybody else with Premier IRU still showing pending and no charge?

When I log in online it says business direct premier but my conformation email doesnt reference that at all
Message 8 of 17
Teacher

Re: Anybody else with Premier IRU still showing pending and no charge?

Yeah, I'm not convinced the systems are well connected. In my case, the phones were ordered via the regular upgrade path in our online account, but apparently were Premier because my wife has an IRU discount through work.

Message 9 of 17
Teacher

Re: Anybody else with Premier IRU still showing pending and no charge?

Well, it's now showing "Preorder Processing"...let's hope this is a good thing...

Message 10 of 17
Highlighted
Professor

Re: Anybody else with Premier IRU still showing pending and no charge?

This is common during phone releases. An order number from Premier can show up on both the regular AT&T and Premier systems, and say different things. Also, usually it will sit in pending or processing for a long time until it suddenly changes to shipping. Having gone through this twice before with my last 2 upgrades, I recommend just sitting back and not worrying about what it says right now (unless it says something bad like cancelled). It's not going to matter until the middle of next week when they start shipping out.
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Message 11 of 17
Teacher

Re: Anybody else with Premier IRU still showing pending and no charge?

As of this morning I'm showing full charge for both phones charged to my card, so that's a good thing. :-)

Message 12 of 17
Former Community Manager

Re: Anybody else with Premier IRU still showing pending and no charge?

Good news! Thanks for updating us. Smiley Happy

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Message 13 of 17
Teacher

Re: Anybody else with Premier IRU still showing pending and no charge?

Hi, I see above there is mention of a cutoff time to receive the first shipment. Do you know what the cutoff time was?

 

I ordered at 7am EST on Friday and my email said

"Thank you for your purchase from the Premier Online Store. We're pleased with your choice of AT&T as your wireless service provider.
Your iPhone has been reserved and should arrive as soon as Sept 21, 2012."

 

My current status is "Attention"

Can I expected delivery for the 21st, or are all orders in the 14-21 days delivery window?

Message 14 of 17
Contributor

Re: Anybody else with Premier IRU still showing pending and no charge?

Ordered at 7:15 a.m. 9/14 at AT&T Premier and the site had just become available around that time for ordering.,  I immediately received email:

"Thank you for your purchase from the Premier Online Store. We're pleased with your choice of AT&T as your wireless service provider.  Your iPhone has been reserved and should arrive as soon as Sept 21, 2012.
  Reference Web Order Number: xxxxxxx   You can view the  status of your order in Premier at any time.
  Items may be shipped separately. Preorder items will be shipped as soon as they're available."


However, after reading info online that AT&T Premier delivery was now 14-21 days, I called Premier at 9:30 this morning est and gave my order number and they confirmed and my status at AT&T Premier still showed as pending  (they do answer even though it says M-F) and said I would receive in 14-21 days NOT 9/21 as assumed!

 

I checked again at 10:55 a.m. EST today and now I have the following:

Where pending was, it now says "preorder processing"/cancel button and I can no longer UPGRADE my phone under status.  It still has not charged my Credit Card anything.  But it does seem to have made some progress from an the Pending. Not sure it it had to do with call.  Also, note I ordered WHITE 64 GB AT&T Premier.  I assume that could hurt order as White are harder to get.

 

So even though Preorder Processing instead of Pending since no Credit Card update, I still have no idea when they will ship because it also says: We'll ship your preordered items when they become available.

Anyone getting similar updates? 

I wish I could find out if 9/21 or 14-21 days!

 

Message 15 of 17
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