09-14-2012 8:34 PM
Premier IRU customer, ordered two iPhone 5's before the supposed deadline for getting them at launch.
Still showing "pending" with no charge when I click the status link in the emails.
Solved! Go to Solution.
09-14-2012 9:04 PM
8am CST, supposedly well before the deadline.
My confirmation emails show the "as soon as September 21st".
Starting to think the Premier thing may not be all it's cracked up to be...
09-14-2012 9:07 PM
09-14-2012 9:16 PM
09-14-2012 9:19 PM
In my case, the emails come from a different address and reference the Premier online store.
09-14-2012 9:21 PM
09-14-2012 9:27 PM
Yeah, I'm not convinced the systems are well connected. In my case, the phones were ordered via the regular upgrade path in our online account, but apparently were Premier because my wife has an IRU discount through work.
09-14-2012 10:49 PM
Well, it's now showing "Preorder Processing"...let's hope this is a good thing...
09-15-2012 1:26 AM
09-15-2012 7:12 AM
As of this morning I'm showing full charge for both phones charged to my card, so that's a good thing. :-)
09-15-2012 7:50 AM
Good news! Thanks for updating us.
09-15-2012 9:28 AM
Hi, I see above there is mention of a cutoff time to receive the first shipment. Do you know what the cutoff time was?
I ordered at 7am EST on Friday and my email said
"Thank you for your purchase from the Premier Online Store. We're pleased with your choice of AT&T as your wireless service provider.
Your iPhone has been reserved and should arrive as soon as Sept 21, 2012."
My current status is "Attention"
Can I expected delivery for the 21st, or are all orders in the 14-21 days delivery window?
09-15-2012 12:18 PM
Ordered at 7:15 a.m. 9/14 at AT&T Premier and the site had just become available around that time for ordering., I immediately received email:
"Thank you for your purchase from the Premier Online Store. We're pleased with your choice of AT&T as your wireless service provider. Your iPhone has been reserved and should arrive as soon as Sept 21, 2012.
Reference Web Order Number: xxxxxxx You can view the status of your order in Premier at any time.
Items may be shipped separately. Preorder items will be shipped as soon as they're available."
However, after reading info online that AT&T Premier delivery was now 14-21 days, I called Premier at 9:30 this morning est and gave my order number and they confirmed and my status at AT&T Premier still showed as pending (they do answer even though it says M-F) and said I would receive in 14-21 days NOT 9/21 as assumed!
I checked again at 10:55 a.m. EST today and now I have the following:
Where pending was, it now says "preorder processing"/cancel button and I can no longer UPGRADE my phone under status. It still has not charged my Credit Card anything. But it does seem to have made some progress from an the Pending. Not sure it it had to do with call. Also, note I ordered WHITE 64 GB AT&T Premier. I assume that could hurt order as White are harder to get.
So even though Preorder Processing instead of Pending since no Credit Card update, I still have no idea when they will ship because it also says: We'll ship your preordered items when they become available.
Anyone getting similar updates?
I wish I could find out if 9/21 or 14-21 days!
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!