The new iPhone 15
lreines's profile

Tutor

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9 Messages

Saturday, February 18th, 2017 1:26 PM

ATT refuses to unlock my phone !

ATT refuses to unlock my phone 

 

3 requests 

3 denials 

0 emails from ATT on the denial

 

6 phone calls to support 

0 answers why there was a denial 

 

phone was bought

bill is paid in fulled 

 

 

ACE - Sage

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117K Messages

7 years ago

What is the reason for denial sent by AT&T?  

(Yes, it matters, please post the message)

 

 

Tutor

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9 Messages

7 years ago

after annother denial they said IMEI is not compatable with ATT - 

 

 

Contributor

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1 Message

7 years ago

Spoiler
Device unlock support | Check status of another device | Device unlock portal
Your unlock request was denied because the IMEI number doesn’t match a device that’s compatible with the AT&T network.

Check the IMEI number by dialing *#06#, or check the device settings, and then submit a new request.

Same issue here.

Tutor

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9 Messages

7 years ago

after reading through the blog here - i have stopped using my @gmail.com email account and are using @me.com - @Me.com - 

 

i will let you know if it is works 

 

Tutor

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9 Messages

7 years ago

SOLUTION FOUND!!!!! 

back up phone - 

do a factory reset - 
make sure new sim card is in 

viola - done!

Teacher

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11 Messages

7 years ago

I dont want to do a factory reset though! 

ACE - Expert

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23.9K Messages

7 years ago

To unlock a iPhone you have to wipe it.

Tutor

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9 Messages

7 years ago

I FOUND OUT !!! thanks so much!

Teacher

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11 Messages

7 years ago

You have to wipe it?  Did  you guys get a confirmation from ATT first then wipe it?

Tutor

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9 Messages

7 years ago

No Apple was nice enough to tell me 

 

ATT ran me around the block for 6 days making the most lame excuses 

 

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