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NatiRosales12's profile

Tutor

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4 Messages

Tuesday, February 12th, 2019 9:18 PM

ATT Block my IMEI

Hi, im Natalia R . Im from Argentina. In my travel to USA I buy a Apple Iphone 7 Plus in the Apple Store in Miami. My phone company in Argentina is Claro and they talk me that ATT block my imei phone in USA. How i can resolved this? My mail to contact me is [edited for privacy – please do not post personal information]

 

Thanks and goodbye!

ACE - Master

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10.3K Messages

5 years ago

To be clear, are you asking for AT&T to unlock your phone so you can use it in Argentina?  If so, go through the unlocking portal.

 

https://www.att.com/deviceunlock/#/unlockstep1

 

Tutor

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4 Messages

5 years ago

Hello, if that is correct, but the problem is that when doing that operation, it tells me that my mobile phone is reported, which is not the case, I have the purchase invoice. I want to communicate so that they raise the report to me, thank you.

ACE - Sage

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116.6K Messages

5 years ago

Did you pay off the phone?  How much?  

 

Tutor

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4 Messages

5 years ago

was purchased in June 2017 and cost $ 749 in Miami , Aventura Mall 

ACE - Sage

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116.6K Messages

5 years ago

File an FCC complaint.  And hope they don’t shut down again.

 

Tutor

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4 Messages

5 years ago

Exactly, was an error, but I need to know the reasons and lift the unlocking, for this I want to communicate with AT & T and I can not find any contact mail, since I can not telephone, I am from Argentina and I do not speak English, thanks.

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