Tutor
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4 Messages
ATT Block my IMEI
Hi, im Natalia R . Im from Argentina. In my travel to USA I buy a Apple Iphone 7 Plus in the Apple Store in Miami. My phone company in Argentina is Claro and they talk me that ATT block my imei phone in USA. How i can resolved this? My mail to contact me is [edited for privacy – please do not post personal information]
Thanks and goodbye!
dwill05
ACE - Master
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10.3K Messages
5 years ago
To be clear, are you asking for AT&T to unlock your phone so you can use it in Argentina? If so, go through the unlocking portal.
https://www.att.com/deviceunlock/#/unlockstep1
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NatiRosales12
Tutor
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4 Messages
5 years ago
Hello, if that is correct, but the problem is that when doing that operation, it tells me that my mobile phone is reported, which is not the case, I have the purchase invoice. I want to communicate so that they raise the report to me, thank you.
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formerlyknownas
ACE - Sage
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116.6K Messages
5 years ago
Did you pay off the phone? How much?
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NatiRosales12
Tutor
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4 Messages
5 years ago
was purchased in June 2017 and cost $ 749 in Miami , Aventura Mall
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formerlyknownas
ACE - Sage
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116.6K Messages
5 years ago
File an FCC complaint. And hope they don’t shut down again.
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NatiRosales12
Tutor
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4 Messages
5 years ago
Exactly, was an error, but I need to know the reasons and lift the unlocking, for this I want to communicate with AT & T and I can not find any contact mail, since I can not telephone, I am from Argentina and I do not speak English, thanks.
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