- edited 11-25-2019 8:41 AM by ATTCommunityTea
Even though I have 3 bars of service my iphone won't send imessages or regular text messages. The phone is not on airplane mode and I have tried restarting the phone as well. Any suggestions?
Solved by: Go to Solution.
11-01-2015 6:26 AM
11-01-2015 4:25 PM
11-02-2015 10:50 AM
I'm having the same problem on my LG phone sending messages. It's totally hit and miss any more. It's just time to dump AT&T.
11-02-2015 1:20 PM
It could be the Message Center number. This worked for a friend of mine. In the messaging app, look for a menu. You want to get to the Settings.
The menus vary slightly from phone to phone, but you want to get to the text messaging settings. Again you may need to look for a menu option on this page.
What you want to get to is Message Center. If different, change it to +13123149810 (hold zero to get the +)
If you are using ATT Messages to get text of several devices, the change may affect this. But it helped a friend of mine who could not send.
11-02-2015 1:34 PM
One other option
Go to Settings>Applications (Or maybe Application Manager)>Messages>Force Stop>Clear Cache and reboot your device.
11-03-2015 4:36 PM
02-27-2016 5:54 AM
Here is what finally fixed mine after 5 miserable researching this issue.....AT&T's texting number (i.e."Message center number," found in the settings of the messaging app) is 13123149810. What was not specified on most forums was that a plus sign "+" has to be before the first number "1".
My messaging was working and all of a sudden, not. How the "plus sign" got removed in the first place I do not know. The plus sign is located on the 'zero number, faintly" on the numerical keyboard. Press and hold the zero button briefly and the plus sign appears. If not backspace and get rid of the zero and try again, then add the complete number; 13123149810.
When your all done it looks like this; +13123149810. If you do not have AT&T, just search your carriers "message center number" and make sure there is a "+" in front of all of it.
After 5 days I can text anything again.
03-22-2016 2:32 PM
Thanks to everyone in the community for the great discussion around this issue. There have been some great responses, and we wanted to combine all the great information into a single response to assist you.
You should be able to resolve most messaging issues by following the steps below.
Ensure you have at least 2 bars of signal strength and your phone displays AT&T.
For a walkthrough specific to your device, check out the AT&T Troubleshoot & Resolve Tool at http://www.att.com/esupport/devicetroubleshoot/
Step 1: Make sure you are able to make and receive phone calls. If voice calls are not working, most likely there is a larger issue.
Step 2: Ensure WIFI is disabled on your device. Although some devices can send messages over WIFI, for troubleshooting we want to be on only the AT&T network. MMS, including Group Messages, requires cellular data to work.
Step 3: When sending the message, make sure you are using 10 digits. The 10 digit format is the area code (3 digits) followed by the phone number (7 digits).
Step 4: Did you recently switch from an Apple iPhone to a non-Apple phone? If yes, please ensure you have deregistered from Apple iMessage (https://selfsolve.apple.com/deregister-imessage). If no, please skip this step.
Step 5: Check the phone settings:
Step 6: Try powering the phone completely off and then back on to ensure your phone has a fresh registration with the network in your current location.
Step 7: Check for software updates to your phone. We always recommend running the latest software version to ensure the best device performance.
For device how-to information:
Check out the AT&T Device Support Center at http://www.att.com/devicehowto/
If you are still unable to resolve your messaging issue after these steps, please send us a Private Message to assist.
Kevin, AT&T Community Specialist
03-26-2016 12:51 PM
03-30-2016 5:00 PM
-JP, AT&T Social Media Manager
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