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AT&T text messages are not sending

Contributor

AT&T text messages are not sending

Even though I have 3 bars of service my iphone won't send imessages or regular text messages. The phone is not on airplane mode and I have tried restarting the phone as well. Any suggestions?

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Message 1 of 42
Contributor

Re: Won't send text messages

I've been having the same problem but only with SMS text messages I message is working just fine. I have an iPhone 6s I have tried resetting network settings seem to help for five minutes I've reset the phone I've done everything I know to do and it still happening. I'm going to contact AT&T since it seems to be their service that's having the issue and all I can say is I better get some sort of money off my bill! I pay enough for the service and it should be working correctly all the time! I am in western Massachusetts by the way and it doesn't matter where I am in the state or even northern Connecticut it's still happening so it doesn't seem to just be the towers… If anybody else has any information please let me know
Message 11 of 42
Contributor

Re: Won't send text messages

I am in SC and am having the same problem with my Android. My SMS texts have been working off and on (mostly off) for two days now. I will be contacting customer service about it tomorrow.
Message 12 of 42
Contributor

Re: Won't send text messages

I'm having the same problem on my LG phone sending messages. It's totally hit and miss any more. It's just time to dump AT&T.

Message 13 of 42
Teacher

Re: Won't send text messages

It could be the Message Center number.  This worked for a friend of mine.  In the messaging app, look for a menu.  You want to get to the Settings.

 

The menus vary slightly from phone to phone, but you want to get to the text messaging settings.  Again you may need to look for a menu option on this page.

 

What you want to get to is Message Center.  If different, change it to +13123149810 (hold zero to get the +)

 

If you are using ATT Messages to get text of several devices, the change may affect this. But it helped a friend of mine who could not send.

Message 14 of 42
Teacher

Re: Won't send text messages

One other option

 

Go to Settings>Applications (Or maybe Application Manager)>Messages>Force Stop>Clear Cache and reboot your device.

Message 15 of 42
Contributor

Re: Won't send text messages

I have a samsung s4 mini and am having the same problem. I have call AT&T, samsung, and gone into the store. Tried factory reset, powering off phone for awhile, and getting new sim card. Nothing has made my text messages work yet. AT&T was very rude and unprofessional to say that because i did not buy the newest model phone, that is the risk i took. They also stated that my only options are to pay $66 to upgrade to new phone or pay $62 with an insurance. One week without being able to text and the issue eating up my battery life in 3 hours.
Message 16 of 42
Contributor

Re: Won't send text messages

Here is what finally fixed mine after 5 miserable researching this issue.....AT&T's texting number (i.e."Message center number," found in the settings of the messaging app) is 13123149810. What was not specified on most forums was that a plus sign "+" has to be before the first number "1".

 

My messaging was working and all of a sudden, not. How the "plus sign" got removed in the first place I do not know. The plus sign is located on the 'zero number, faintly" on the numerical keyboard. Press and hold the zero button briefly and the plus sign appears. If not backspace and get rid of the zero and try again, then add the complete number; 13123149810.

 

When your all done it looks like this; +13123149810.  If you do not have AT&T, just search your carriers "message center number" and make sure there is a "+" in front of all of it.

 

After 5 days I can text anything again.

Message 17 of 42
Community Support
Solution
Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎03-22-2016 2:36 PM

Re: Won't send text messages

Thanks to everyone in the community for the great discussion around this issue. There have been some great responses, and we wanted to combine all the great information into a single response to assist you.

 

You should be able to resolve most messaging issues by following the steps below.

 

Ensure you have at least 2 bars of signal strength and your phone displays AT&T.
For a walkthrough specific to your device, check out the AT&T Troubleshoot & Resolve Tool at http://www.att.com/esupport/devicetroubleshoot/

 

Step 1: Make sure you are able to make and receive phone calls. If voice calls are not working, most likely there is a larger issue.

 

Step 2: Ensure WIFI is disabled on your device. Although some devices can send messages over WIFI, for troubleshooting we want to be on only the AT&T network. MMS, including Group Messages, requires cellular data to work.

 

Step 3: When sending the message, make sure you are using 10 digits. The 10 digit format is the area code (3 digits) followed by the phone number (7 digits).

 

  • Note: For international messages, use the plus sign (+), country code, then the wireless number. If you are sending a message to an email address, make sure the email address is in the right format such as name@emaildomain.com and that the email recipient can receive other emails.

 

Step 4: Did you recently switch from an Apple iPhone to a non-Apple phone? If yes, please ensure you have deregistered from Apple iMessage (https://selfsolve.apple.com/deregister-imessage). If no, please skip this step.

 

Step 5: Check the phone settings:

 

  • A. If an option, ensure SMS and MMS are both turned on.
  • Check the phone’s block list or call reject list and ensure the number you are trying to message with is not on the list.
  • If the phone supports it, make sure Do Not Disturb is not turned on.
  • If your phone is asking for a Message Center Number, it should be +13123149810

 

Step 6: Try powering the phone completely off and then back on to ensure your phone has a fresh registration with the network in your current location.

 

Step 7: Check for software updates to your phone. We always recommend running the latest software version to ensure the best device performance.

 

For device how-to information:
Check out the AT&T Device Support Center at http://www.att.com/devicehowto/

 

If you are still unable to resolve your messaging issue after these steps, please send us a Private Message to assist.

 

Thank you!

 

Kevin, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 18 of 42
Contributor

Re: Won't send text messages

This has happened with two different at&t phones.
The problem is the service and at&t response is to check basic stuff. Sad!!!!
Message 19 of 42
Community Support

Re: Won't send text messages

petro786 !
please private message me by clicking here and provide your name and a good contact number.

 

 -JP, AT&T Social Media Manager 

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 20 of 42
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