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AT&T carrier switch to Verizon

AT&T carrier switch to Verizon

I have iPhone 7 from At&t

I Unlock the device from at&t and it’s successfully done. And I followed the instuction to switching carrier, and I see the Verizon wireless on left top corner  but no signal.

what did I missed? 

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Message 1 of 35
Employee

Re: AT

Lets put this out here with an easy to understand response

your phone is a round peg

verizon is a square hole

there is no work around other than selling your phone and buying a different phone

 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 11 of 35
ACE - Sage

Re: AT

@Constructive

I was thinking that same analogy, but if the square peg is small enough.... and this poster doesn’t seem to understand hardware. 🤷🏼‍♀️    How does one not understand hardware?  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 35

Re: AT

Thanks

Message 13 of 35
Employee

Re: AT

@lizdance40i guess a better one would be you have an am radio trying to get fm

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 14 of 35
ACE - Sage

Re: AT

Good one!

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 35
Tutor

Re: AT

An AT&T model? I bought an unlocked, refurbished i7 recently at Best Buy. Nothing was indicated about it being an AT&T iphone. I thought I could buy any cell service. I choose AT&T, but their signal is bad and I want to switch to Verizon. What a hassle. I keep running into walls. I still want to buy the service I want. How can I do that?

Message 16 of 35
ACE - Sage

Re: AT


@MerryWV wrote:

An AT&T model? I bought an unlocked, refurbished i7 recently at Best Buy. Nothing was indicated about it being an AT&T iphone. I thought I could buy any cell service. I choose AT&T, but their signal is bad and I want to switch to Verizon. What a hassle. I keep running into walls. I still want to buy the service I want. How can I do that?


Best Buy doesn’t sell an At&t version.  They sell a universal model which is subject to Apple’s US flex activation policy.  That means Apple servers lock your phone to the first carrier used.  If that was At&t, you now have to unlock the phone.   

For future purchases, the only place to buy an unlocked iPhone is Apple.  

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 17 of 35
Tutor

Re: AT

I paid extra to get an "unlocked" iphone7. Doesn't seem fair if it can't connect to any of the carrier services except AT&T. Why did Apple do this? Why isn't it in the sales information when people are buying their phones?

Message 18 of 35
ACE - Sage

Re: AT


@MerryWV wrote:

I paid extra to get an "unlocked" iphone7. Doesn't seem fair if it can't connect to any of the carrier services except AT&T. Why did Apple do this? Why isn't it in the sales information when people are buying their phones?


You paid less if you bought a refurbished phone.  And Apple price fixes, so you did not pay extra for unlocked phone, the price is the same.  Now read the thread.  Your iPhone purchased for Best Buy is universal, but locked because it was activated on At&t first.  Just request an unlock from the portal.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 19 of 35
Tutor

Re: AT

Thank you very much. It is difficult to learn all this stuff. I assume "portal" means AT&T.

Message 20 of 35
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