Contributor
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2 Messages
AT&T Support for eSIM for iPhone XS, XS MAX and XR
I purchased an iPhone XS Max with dual sim (eSIM and nano SIM) capability. The phone is unlocked and I currently have a AT&T nano SIM Card installed and operational. Both Verizon and AT&T tell me that programming for the eSIM is not currently available from each respective carrier. This inquiry is post deployment of IOS 12.1 which added the dual SIM compatible software. Does anyone know whether AT&T or Verizon have scheduled a date for use of the eSIM? I'd like to add Verizon service to my iPhone XS Max, but first I need to either Verizon or AT&T to offer eSIM activation for their respective service.
Accepted Solution
Official Solution
PSUNYH
Teacher
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11 Messages
5 years ago
Try other AT&T stores. It’s best to call first to see if they are ready for eSIM. I had my eSIM activated in about 10 minutes. They just need your XS to scan the QR code using WiFi. They might send a text to your AT&T number first to confirm that it’s you along with your ID (driver’s license). That’s it.
Now I have ATT eSIM and my Verizon SIM card. I can also select which provider I want to use for my cellular Data.
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
5 years ago
By the end of the year was the last I heard. Apple has to issue a patch to fix some of the issues the carriers are gripping about.
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Louis147
Contributor
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2 Messages
5 years ago
ACE - Expert. Thank you. Your response contains more information than I have been able to obtain directly from both AT&T and Verizon.
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PSUNYH
Teacher
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11 Messages
5 years ago
I have the same question. I called ATT last Friday and they told me they have not received any update from Apple. Now that we have eSIM support in iOS 12.1 I’m not sure what else we need to wait until we can setup eSIM with ATT.
I too want to use ATT eSIM and the nano SIM from Verizon. This way I can switch my ATT eSIM with the eSIM from the country I visit and leave my Verizon nano SIM as the permanent primary number.
My understanding is we can setup multiple eSIMs but only one can be active at a time.
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dwill05
ACE - Master
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10.3K Messages
5 years ago
What is needed is:
1) For AT&T to officially announce they support eSIMs for the latest iPhones.
2) Provide instructions on how to use and/or swap to eSIMs, and their policy on how it works with locked phones and one of the SIMs being from another carrier
and, most importantly,
3) Training their all CS and store personnel on how to set up, activate, and use eSIMs
I don’t think AT&T has really done any of this, especially the last one. There have been sporadic reports of some people getting them done at certain stores, but it seems to be hit and miss with finding a tech savvy store rep, and the official word does not seem to have gotten out.
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
5 years ago
Apple still has yet to release 12.1.1. I have it as a dev account. Esim works but voicemail and a Verizon account in the Sim slot is only 2g on 12.1 as of 12.1.1 all that was fixed.
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PSUNYH
Teacher
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11 Messages
5 years ago
I’ll wait for the next iOS 12.1.1.
I hope it’s coming soon since I’ll be traveling in January. I’m using dual nano SIMs now but not on iPhone.
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PSUNYH
Teacher
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11 Messages
5 years ago
I guess it will not be ready until 12.1.1 update according to the comments from “ACE - Expert”.
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FWGFWG
Contributor
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1 Message
5 years ago
Just went to an AT&T store in Atlanta and was told that eSIM support won't be available until late January, when "the bugs get worked out".
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
5 years ago
I love how the stores just throw dates around when they have not even been told.
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