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AT&T Scammed me - Up to $200 turn in your old phone

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AT&T Scammed me - Up to $200 turn in your old phone

I purchased the iPhone X with ATT because they had a $200 trade in special going on.  I mailed ATT in their supplied pouch a iPhone 5 128gig gold edition as my trade in.  Besides some normal wear, it was in fantastic shape.  I received my promotional card after waiting many weeks only to find out it had $20.90 on it...  WHAT?!?  I tried to call ATT to find out what was going on only to be transferred to many different divisions only to be finally told to go into an ATT store... then only to be told by the people at the store they were not the right people.  Finally a manager of the store made a couple calls and found out that the reason I received so little was due to a crack in the phone.  This was a lie or was damaged in shipping or at ATT.  I asked for pictures and was told I would receive them, never did.  I was told someone would get back in touch with me, no one has.  I could have easily gotten $150 at a garage sale for this phone, but now after sending the phone in the ATT provided pouch, adding insurance on the postage, more than a month later all I have is a card with $20 on it.. I can't very much make a claim on the shipping after this long and with no proof.  I believe I was scammed.  No one has ever followed up with me.

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Message 1 of 19
ACE - Sage

Re: AT&T Scammed me - Up to $200 turn in your old phone

@vduarte

Same old story...read the offer.  Nothing in the offer said you get $200. 

The “start a trade in” page tells you how little they pay for old phones.  As pointed out Gazelle pays the same.  As does other similar recycling offers.   

Fun times, try Verizon.   Try iPhone X   $643   iphone 5  $30   

https://www.verizonwireless.com/od/trade-in/#/

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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Message 11 of 19
Contributor

Re: AT&T Scammed me - Up to $200 turn in your old phone

Hi, I also took advantage of this "deal" I traded a galaxy s7 phone for an iphone 8 and was as well under the impression I would get more than what I got back. I got 30.40 for the phone that had no damage to it at all and was only a year or so old. I'm really not happy about any of this.

Message 12 of 19
ACE - Sage

Re: AT&T Scammed me - Up to $200 turn in your old phone

@Dreid1

If you used the AT&T website linked in post 4, it helps you estimate your phones trade in value from ATT.   

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 19
Tutor

Re: AT

Thank you for responding and voicing your opinion of this deliberate scam by ATT.
Anyone with a brain can tell you that a Galaxy S7 or iPhone 5 in great condition should have been given more than $20-$30.
What is disgustingly sad is ATT won't even try and make this right, they just have their employees respond to these messages like we should have known NO ONE GETs the stated up to $200 trade-in value. Bottom line, you are a sucker if you use the AT&T Trade-in Program.
Message 14 of 19
ACE - Expert

Re: AT


@vduarte wrote:

Anyone with a brain can tell you that a Galaxy S7 or iPhone 5 in great condition should have been given more than $20-$30.
What is disgustingly sad is ATT won't even try and make this right, they just have their employees respond to these messages like we should have known NO ONE GETs the stated up to $200 trade-in value. Bottom line, you are a sucker if you use the AT&T Trade-in Program.

I would expect AT&T to pay less as they are going to turn around and sell it to someone else.

Gazelle offers $10 for an UNLOCKED iPhone 5.

https://www.gazelle.com/iphone/iphone-5/unlocked/iphone-5-16gb-unlocked/495494-gpid

But I see they have $20 listed https://tradein.att.com for iPhone 5.

 

 

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Message 15 of 19
ACE - Professor

Re: AT

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Message 16 of 19
ACE - Expert

Re: AT

@vduarte You can call it anything you want except scam since you can easily determine ATT’s projected trade in value online before trading it in. There are also no responses from any employees on this thread. Personally, I would never use ATT’s tradein program because it is not a good deal but still not a scam. 

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Message 17 of 19
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Tutor

Re: AT&T Scammed me - Up to $200 turn in your old phone

You are right.   You were scammed just like me.   Tried to get it corrected and went around the world with nothing coming out of it.   They are horrible to do that to people.   Next time I will sell it outright and forget about their offer. 

Message 18 of 19
ACE - Sage

Re: AT&T Scammed me - Up to $200 turn in your old phone

@Pam1958

You might have read the thread.  Or for that matter, read the offer and estimated your trade in.  

FYI Gazelle is always within 50¢ of at&t’s Offer.     

The trade in value of any phone will be no more than 50%, if mint and a week after release.  

PAY ATTENTION and actually go through the estimates.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 19 of 19
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