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hi, I have an iPhone xs max with 256gb, with that phone I have insurance. In that case I lost my phone so I  ordered my iPhone xs max on December 22  but it hasn't arrived over a week . what do I do?

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Re: phone

Hello @nellymarie_luna,


Thank you for your recent posting. We appreciate your participation within the Business Community. I'll be more than happy to check on the status of your order.  Please send me a private message by clicking here (https://soc.att.com/2QkJVDg) and be sure to include the following details so I can help:



Business Name:

Account Details:

Contact Name:

Contact Number:

Email Address:

Order Number:



Thank you,


Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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