Unlock Iphone - keep getting blank unlock instructions in the email

Hello @Thiggins1990,

Thank you for your message.  If your device has been unlocked all you need to do is connect to iTunes and do a full back up and restore on the device and you will be ready to go.

If further assistance is needed, please send me a private message by clicking here: https://forums.att.com/t5/notes/composepage/note-to-user-id/3757732

And include the following details:               

·         Full Name:

·         Business Name on Account:

·         Wireless #:

·         Email address:

·         IMEI:

Thank you,

Nancy

AT&T Social Media Manager

This response is not responsive to the described problem and is a transparent attempt to move the issue off of social media. 

Hello @Ramanman,

Thank you for your recent posting. We appreciate your participation within the Business Community. In order for me to research your issue, I will need to verify some information on your business account. Please send me a private message: https://forums.att.com/t5/notes/composepage/note-to-user-id/3757732

And include the following details:
Your full Name:

Business Name on Account:

Business address:

Number on your account:
Preferred Contact #:
Email address:

Thank you,

Laura G.
Social Media Manager