Explore & discover

Helpful Links

Trying to setup company email with iphone but getting error

Contributor

Trying to setup company email with iphone but getting error

I am trying to set up my company email with my iphone but I get "exchange account verficiation failed". Does anyone know what that mean or have any idea on how I can set up my email?

7,524 Views
Message 1 of 5
Employee

Re: Trying to setup company email with iphone but getting error

When using your company email with iPhone, you need to ensure that your account is provisioned correctly with the correct data plan for the iphone. If uncertain about your data plan provisioning you can chat with a live specialist at www.att.com/biztech and click on "Chat Now".

 

In addition to having the correct data plan the following needs to be verified by your system administrator or correct contact at your company:

 

• Email: Enter your corporate e-mail address

• Domain: Enter the company domain (optional)

• Username: Enter username used to log into company's corporate network.

• Password: Enter the password used to log into company's corporate network.

• Description: Enter a description for the account, such as "Work", "Exchange", etc. You can also find steps on how to configure

 

ActiveSync by going to our Answer Center at www.wireless.att.com/answer-center and search for “Configure Exchange ActiveSync using iPhone”.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 5
Tutor

Re: Trying to setup company email with iphone but getting error

 


@ricdelgado wrote:

I am trying to set up my company email with my iphone but I get "exchange account verficiation failed". Does anyone know what that mean or have any idea on how I can set up my email?


 

You may also want to check with your system admin that you have permissions to connect to Exchange. Your ability to connect with a mobile device can be enabled/disabled by the sys admin.

 

Message 3 of 5
Teacher

Re: Trying to setup company email with iphone but getting error

One possible reason for the error message if lack of an internet connection. Verify that you are able to connect to the internet on your phone through an app or Safari.

Message 4 of 5
Expert
Solution
Accepted by Anonymous
Accepted by Anonymous
‎08-26-2015 1:25 AM

Re: Trying to setup company email with iphone but getting error

If you are running OS 4.XX on a 3G/3GS or a Iphone 4, please be considerate of your Exchange system administrators and see about installing this on your phone

 

http://support.apple.com/kb/ts3398

 

It can cause a Exchange server to lock up or crash

Message 5 of 5
Share this topic
Share this topic
Announcements...

Want peace of mind? Add the Mobile Protection Pack for Business. Open enrollment ends 3/31/19. Contact us for the details.

Additional Support