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Apple DEP - Devices Not Showing


Apple DEP - Devices Not Showing

We have asked to have all our AT&T purchased Apple devices added through the look back program.  I have 62 devices that have been successfully added, but am missing 10.  No one can seem to get these added in the same manner as the first 62.  Thoughts?

Message 1 of 4

Re: Apple DEP - Devices Not Showing

Hello @clock67

Thank you for your recent posting. We appreciate your participation within the Business Community. I'm sorry to read about the issue with devices being added. I'll be more than happy to take a look at this for you so we can get things back on track. Please send me a private message by clicking here (http://go.att.com/95285a01) and be sure to include the following details so I can help:

1.      Customer Name

2.      Contact #

3.      Email

4.      Business Name

5.      Address

6.      Account Details

Thank you,


Social Media Manager 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4

Re: Apple DEP - Devices Not Showing

Message sent.

Message 3 of 4

Re: Apple DEP - Devices Not Showing

Problem not solved yet.

Message 4 of 4
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