unlocking Acer Iconia TAB A501

Contributor

unlocking Acer Iconia TAB A501

[ Edited ]

Hello ladies and gentlemen, I need your advice!
My Acer Iconia TAB A501 locked for work in network AT&T but
I live in Russia and the AT&T company does not provide communication services
Please advise how I can get the unlock code for my tablet PC


P.S.maybe someone knows the email a technical support to send request,I will be very grateful!

Unfortunately, I have bad English conversationSmiley Sad
I will be glad to get advice
thanks
with respect
(removed for confidentiality)

Message 1 of 17 (14,164 Views)
Employee
Solution
Accepted by jamileh (Former Community Manager)
‎09-30-2015 1:39 AM

Re: unlocking Acer Iconia TAB A501

Hello makshapar!  Thanks for registering with the forums and for your post!

 

Please send your device IMEI and AT&T phone number (if available) to worldconnect@amcustomercare.att-mail.com for assistance with this issue!

 

Please reach out to me via private message (see blue envelope, top right of the screen - my username ATTDelia) if you have any additional questions!

 

Regards,

 

~Delia

 

 

 

 



Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 17 (14,133 Views)
Contributor

Re: unlocking Acer Iconia TAB A501

Thank you very murch ATTDelia for reply immediately! I try and let you know

Best regards

Maks

Message 3 of 17 (14,132 Views)
Contributor

Re: unlocking Acer Iconia TAB A501

Hello Delia

it has been a while since I bought my ACER in Houston that I was looking for a solution to my problem, which is exaclty the same of MakShapar.

I live in Italy and I cannot unlock the AT&T SIM to use mine local SIM.

I've friends in houston who went personally to AT&T shop/center and been told that No Lock code was available for this tablet!!

Now it is almost 9 months passed since I bought this and I'm wondering if I can kindly get one!

Thanks a lot for any help!!

PLEASE!!

 

Roberto

 

PS: I never got an AT&T number with the device

Message 4 of 17 (13,979 Views)
Contributor

Re: unlocking Acer Iconia TAB A501

hello 

 

is not normal to revive a topic that is pretty old but I really need some help with the same problem. 

I;m from Europe and I have bought 2 A501 - one for me and another one as a gift. Now I would like to use the 3/4G feature and I can;t due to the sim lock issue. 

Would be possible to receive the unlock codes for my tablets? 

do I need to send a mail to the address specified in ATTDelia;s post or I should send her a PM with my IMEI;s?

 

Thank you in advance

Message 5 of 17 (13,934 Views)
Employee

Re: unlocking Acer Iconia TAB A501

Hey there nardy63, if you haven't already, please send your device IMEI to worldconnect@amcustomercare.att-mail.com with all your details for further assistance! Thanks! ~Delia


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 17 (13,869 Views)
Contributor

Re: unlocking Acer Iconia TAB A501

Hello Delia, 
My Acer Iconia TAB A501 locked for work in network AT&T but I live in Brazil

and the AT&T company does not provide communication services in here.
Please advise how I can get the unlock code for my tablet.

Message 7 of 17 (13,643 Views)
Professor

Re: unlocking Acer Iconia TAB A501


luiz_torres wrote:

Hello Delia, 
My Acer Iconia TAB A501 locked for work in network AT&T but I live in Brazil

and the AT&T company does not provide communication services in here.
Please advise how I can get the unlock code for my tablet.


Just see the post directly above yours.  Email the IMEI information to the address posted, and apparently AT&T can help you.

 

Message 8 of 17 (13,624 Views)
Contributor

Re: unlocking Acer Iconia TAB A501

buenos días desde Perú, yo tengo el mismo problema, me he comprado una tablet acer a501 y la tengo en Perú y no puedo usarla con los operadores locales pues pide un código de 16 dígitos para desbloquear imei, saludos a todos y gracias por cualquier ayuda

Message 9 of 17 (13,402 Views)
Highlighted
Contributor

Re: unlocking Acer Iconia TAB A501

EXCLUSIVE DEVICE
AT&T revised the device unlock policy earlier this year. AT&T Mobility now provides available unlock codes upon request, provided that: the device DOES NOT have a long-term exclusive sales arrangement, or that any previously existing period of exclusivity associated with the device has expired.

 

Unfortunately there is no agreed expiration date of the exclusivity agreement covering the Acer A501-10S16u Acer Iconia Tab A501. These devices are not being unlocked.

More information and options are available on the Answer Center website;
http://www.att.com/esupport/article.jsp?sid=KB68427&cv=820#fbid=JLLQh_Dla1a

Message 10 of 17 (13,113 Views)
Contributor

Re: unlocking Acer Iconia TAB A501

[ Edited ]

Hello,

My name is Carlos and I am a resident of Brazil Iconia A501 Tablet have a registered ATT, the loyalty contract has expired and I want to unlock it. I wonder if it is possible to help me [edited for privacy – please do not post personal information] have no phone number or ATT SimCard.

Already I am very grateful

Message 11 of 17 (12,747 Views)
Professor

Re: unlocking Acer Iconia TAB A501


henriqueadm wrote:

Hello,

My name is Carlos and I am a resident of Brazil Iconia A501 Tablet have a registered ATT, the loyalty contract has expired and I want to unlock it. I wonder if it is possible to help me [edited for privacy – please do not post personal information] have no phone number or ATT SimCard.

Already I am very grateful


Look at the 2nd post on this thread.  Email AT&T at the address stated in that post, and it sounds like they can help you.

 

Message 12 of 17 (12,706 Views)
Contributor

Re: unlocking Acer Iconia TAB A501

Same situation, response from support: I apologize, but the Acer Iconia Tab can not be unlocked.

Message 13 of 17 (11,641 Views)
Voyager

Re: unlocking Acer Iconia TAB A501

[ Edited ]

 


ATTDelia wrote:
Hey there nardy63, if you haven't already, please send your device IMEI to worldconnect@amcustomercare.att-mail.com with all your details for further assistance! Thanks! ~Delia

I purchased A501 from Acer directly last year at full price, I am current at&t user.

I need to get my A501 unlocked and sent email to worldconnect@amcustomercare.att-mail.com with IMEI #;

But I got rejected to release the unlock code;

 This is what I received from at&t

 

 

Quote"

 

Thank you for contacting AT&T.

ACER Tablet unlock Case: # **

As of today, AT&T is unable to unlock your ACER tablet(s) due to the
exclusivity agreement with the manufacturer.

Your request will be kept onfile in anticipation of the official release
date which has not been specified at this time.  Once the manufacturer
releases the unlock codes to us, your request will be processed and you
will receive the code numbers and instructions via email.

Charles **

International Care Escalation (ICE) Representative

+1-916-843-4685(International)

 

"

 

[edited for privacy]

Message 14 of 17 (10,604 Views)
Contributor

Re: unlocking Acer Iconia TAB A501

Hello Delia I also tried sending you a e-mail saying I don't belong to a country where AT&T network is supported and I want to use my SIM card in my acer iconia A501. Please suggest me a way or send me a solution from which I can enter the 16-digits number and get it unlocked. Please and thank you Smiley Happy .

Message 15 of 17 (10,057 Views)
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