We can definitely provide you with some more information about the device unlock process. It can take up to 2 business days for us to respond to your device unlock request. If you submitted your unlock request less than 2 business days ago, please wait some additional time and Check the status of your device unlock request again. Let us know if you have any further questions or concerns.
Sean, AT&T Community Specialist
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The unlock status for my phone has said "in progress for 5 business days. I have waited long past the time you indicate is necessary for the device to be approved for unlock. Please tell me how to proceed