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unlock codes

I recently purchased an at@t samsung galaxy express to use on metro pcs. It was supposed to be unlocked upon arrival but isnt. Can someone please help me unlock my new phone. It would be very apprecisted
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Community Manager

Re: unlock codes

Hello, tknight74t!

 

All phones purchased from AT&T typically come locked to this network. Where did you purchase your device? If you click on the link below, you'll see AT&T's unlock policy and requirements.

 

Provided you meet all the requirements, you should be able to submit a request to unlock your device from that same page.

 

AT&T's Unlock Policy and Requirements

 

Let me know if this helps!

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 5
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Professor

Re: unlock codes

If the device was purchased from a 3rd party vendor and advertised as SIM unlocked, you should contact the vendor to remedy the situation.  AT&T only supplies SIM unlock codes for current AT&T account holders.

Message 3 of 5
Contributor

Re: unlock codes

I requested my unlock code over a week ago and it was approved to be unlocked but i still dont have the code. I have contacted AT&T about this about 8 times with no resolution IMEI ****  Request Date/Time 11/08/2013 12:31 PM Request Number ***Current Status ATT Mobile Device Unlock Approved

 

[edited for privacy]

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Contributor

Re: unlock codes

req#****

 

[edited for privacy - please do not publish unique or personal information]

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