Tutor
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10 Messages
unable to update note 8
i have a note Note 8 Model Number SM-N950U that is stuck on Android 7.1.1. Every time i try to update it says software is up to date.
Tutor
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10 Messages
i have a note Note 8 Model Number SM-N950U that is stuck on Android 7.1.1. Every time i try to update it says software is up to date.
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.5K Messages
5 years ago
Greetings @ricksho!
We want to look into this for you. If you haven't already, try restarting your device in Safe Mode.
In some cases, an app is likely preventing the update from proceeding. This is likely the case if your Samsung Galaxy Note S8 updates in Safe mode.
Let us know how this worked for you.
Lar, AT&T Community Specialist
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Accepted Solution
Official Solution
QuarryRye
Master
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3.2K Messages
5 years ago
AT&T only provides software updates if you're within the United States and have active service with AT&T. You can't use AT&T if you're outside the country, so if you have an account to cancel, then you can wait until you're back in the USA to update it. If that doesn't work, call and AT&T's Advanced Support can see if they can push the update through. But they can't do anything while you're outside the country.
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QuarryRye
Master
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3.2K Messages
5 years ago
Are you within the United States and have active service with AT&T? If so, have you tried the basics like restarting the phone, connecting to Wi-Fi, and making sure you have available memory? If so, call AT&T to speak to Advanced Support about pushing the upgrade to the phone.
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ricksho
Tutor
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10 Messages
5 years ago
Android stuck on 7.1.1
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ATTHelp
Community Support
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231.5K Messages
5 years ago
Thanks for lettings us know @ricksho. Was your Note 8 purchased Unlocked by Samsung, or is a AT&T branded device?
Kenneth, AT&T Community Specialist
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ricksho
Tutor
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10 Messages
5 years ago
This is an AT&T Branded Device.
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ricksho
Tutor
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10 Messages
5 years ago
[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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ATTHelp
Community Support
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231.5K Messages
5 years ago
Hello @ricksho,
Thank you for informing us. We recommend using our Troubleshoot & Resolve Tool to fix software update issues. Simply select your device and the issue, then follow the steps to find a solution. Let us know if this helps.
Sean, AT&T Community Specialist
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QuarryRye
Master
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3.2K Messages
5 years ago
@ricksho You didn't answer the question. Are you within the United States and have active service with AT&T? Have you called AT&T to speak to Advanced Support about pushing the upgrade to the phone?
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ricksho
Tutor
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10 Messages
5 years ago
No I am not within the United states... Sorry i missed this question... But why does Being in the US have to do with an Android Update? this is NOT a stolen Device,,, I did not root the device.
Are u saying that AT&T only updates phones that Are in the US.? I was in the US with this device, I bought this device in the US, and it had the same issues. So
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