unable to connect server

Highlighted
Tutor

unable to connect server

Need advice on how to make my SAMSUNG Infuse I997 connect to server.  Suddenly my e-mail application with hotmail account stopped downloading messages and I only get unable to connect server messageerror.  All settings remain the same except for account password which I change every 72 days.  What could I do to remedy this issue?

Message 1 of 5 (13,505 Views)
Professor
Solution
Accepted by topic author sermar
‎09-30-2015 1:39 AM

Re: unable to connect server

Hmmm maybe try logging in on your PC and see if the password is still the same, then if it is, try deleting the account and putting it on again,

Message 2 of 5 (13,497 Views)
Contributor

Re: unable to connect server

I went to solutions but it didn't state how to fix it.

Message 3 of 5 (12,793 Views)
Tutor

Re: unable to connect server

I have the same issue, however I have noticed it works fine with WiFi on. Whenever my WiFi is off I can't acces my email getting messae 'unable to connect server'.  Does anyone have the solution. Thanks.

Message 4 of 5 (10,980 Views)
Tutor

Re: unable to connect server

Found the problem. Go to Settings -> Wireless and network -> -> Mobile networks --> 'Use packet data' checkbox must be checked
Message 5 of 5 (10,964 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.