The Samsung Galaxy S24
pakistan99's profile

Contributor

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2 Messages

Monday, April 24th, 2017 8:37 PM

software update

m in pakistan and using this mobile at&t S7 .. my device shows jully1 ,2016 security patch .. how can i update my mobile ?? plz help me out

Accepted Solution

Official Solution

ACE - Expert

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23.9K Messages

7 years ago


@ATTHelp wrote:

Hey @pakistan99,

 

Good morning! Getting new updates can deliver greater security and better optimization, so I know this can be very important! I am happy to share some information on the subject.

 

Here is a great article on the main steps and has some additional information for updating your operating software. In order to update your S7 you will need to be on an AT&T tower. To get Android 7.0 your baseband version will need to end in QA6. You can check this information by going to Settings > System > About Device.

 

Have a great day!

 

Daniel, AT&T Community Specialist


@ATTMobilityCare @ATTKevin @ATTTimCS

 

whats the point of this post?  Daniel is clearly wasting this poor users time.  He clearly stated he was not in the USA.  Just tell the user that there not going to get updates from ATT because ATT does not update devices not connected to the ATT network on ACTIVE ATT accounts.  Posting the trouble shooting tools is going to do nothing more than waste the users time.

Community Support

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230.7K Messages

7 years ago

Hey @pakistan99,

 

Good morning! Getting new updates can deliver greater security and better optimization, so I know this can be very important! I am happy to share some information on the subject.

 

Here is a great article on the main steps and has some additional information for updating your operating software. In order to update your S7 you will need to be on an AT&T tower. To get Android 7.0 your baseband version will need to end in QA6. You can check this information by going to Settings > System > About Device.

 

Have a great day!

 

Daniel, AT&T Community Specialist

Contributor

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2 Messages

7 years ago

is there any alternate way to update software?

ACE - Sage

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116.6K Messages

7 years ago

No.  As @GLIMMERMAN76 wrote, you cannot update.  

 

Former Employee

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4.9K Messages

7 years ago

Hey there!

Just to clarify:  @lizdance40 and @GLIMMERMAN76 are correct.

 

-Mariana

 

Tutor

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5 Messages

6 years ago

why do i constantly need phone updates? do i need to update my service provider? 😡😡

Tutor

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5 Messages

6 years ago

why do i constantly need phone updates? do i need to update my service provider? 😡😡

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