samsung galaxy s3 kies mtp device driver failed

Mentor

samsung galaxy s3 kies mtp device driver failed

Anyone having issues syncing their phone with Kies do to this message that appears.  SAMSUNG Mobile MTP Device  Failed

Device driver software was not successfully installed. I did the troubleshoot connection error through Kies and windows update and it continues to fail please help!!!!!!!!!!!!!!!!!!! 

Message 1 of 18 (47,867 Views)
Tutor

Re: samsung galaxy s3 kies mtp device driver failed

I have the same problem using Windows 7 (64 bit).   I have doen a lot of research on the internet and many people are also having the same problem.  I have downloaded the latest drivers from Samsung and tried it on my desktop and my laptop - both come up withthe same error message.

Message 2 of 18 (47,806 Views)
Mentor

Re: samsung galaxy s3 kies mtp device driver failed

I spoke to someone about the issue and as of right now there is a compatibily issue with 64 bit computers. I have windows 7 home prem. You would think they would of figured out an uptdate.I guess all we can do now is wait.

Message 3 of 18 (47,801 Views)
Contributor

Re: samsung galaxy s3 kies mtp device driver failed

It ain't just 64 bit.  I can't get this sucker to talk to ANY Windows 7 PC.  32 bit, 64 bit, whatever.

Message 4 of 18 (47,748 Views)
Mentor

Re: samsung galaxy s3 kies mtp device driver failed

Well that sucks. I've been putting my music and movies through my micro sd adapter. Annoyed Samsung needs to correct this issue...
Message 5 of 18 (47,746 Views)
Tutor

Re: samsung galaxy s3 kies mtp device driver failed

Well I finally found a solution - my son brought his S3 over and it worked so I figured I needed to do a factory reset of the phone, After I did that it connected without any problems.  Doing a factory reset was a real pain since it also wipes out the 16gb of internal memory, and naturally I had to reinstall all my apps but it worked and I can connect without any problems. (Windows 7 64 bit laptop and desktop).

Message 6 of 18 (47,584 Views)
Mentor

Re: samsung galaxy s3 kies mtp device driver failed

Thanks I'm gonna try.
Message 7 of 18 (47,560 Views)
Mentor

Re: samsung galaxy s3 kies mtp device driver failed

That didn't work ??? 

Message 8 of 18 (45,650 Views)
Contributor

Re: samsung galaxy s3 kies mtp device driver failed

[ Edited ]

Caveat:  I'm running Windows XP SP3

I was also having problems with connecting Galaxy S3, this is what worked for me...

 

Download the samsung usb drivers http://www.samsung.com/us/support/owners/product/SGH-I747MBBATT#software (click on software and grab the usb drivers) and install them

 

Download Kies and install it

http://www.samsung.com/us/kies/

 

THEN, goto http://windowsupdate.microsoft.com and make sure you have all available critical updates for your copy of XP

THEN, update your "optional" updates and make sure you have "Windows Media Player"  checked (I couldn;t believe this etiher but it's really needed) . . . I just installed everything there!

 

OK, so your system is 100% up to date...   NOW, try using windows media player to play an mp3 file, it will come up and say you need to verify your copy of xp, go ahead and do that

 

are you ready to connect your phone... not so fast!

make sure your phone is unplugged from the computer

 

and then start Kies....

At the opening screen, click on the "Troubleshoot  Connection Error" button

and follow the prompts (it will reinstall the Kies driver etc etc)

 

When it's finshed, click "complete"

 

GO AHEAD AND PLUG YOUR PHONE IN

 

Voila!

 

 

 

 

Message 9 of 18 (43,400 Views)
Contributor

Re: samsung galaxy s3 kies mtp device driver failed

[ Edited ]

I had the same problem.  I found a solution on a Microsoft forum. 

 

It turns out that my work had installed an email app with "Administrative rights" which disabled the MTP

 

Here is the info, hope this helps!

 

If you have any app installed with admin privilege which controls SD card privilege, then it wont allow MTP. In order to check this, please go to Security and lock screen settings -> Device administration->Device adminstrators
Check if there are any app have admin privilege, you have deactivate them to gain MTP access. Please remember if the applicaiton is like an email or something, then you will lose all data when you revoke admin privilege
Message 10 of 18 (42,049 Views)
Mentor

Re: samsung galaxy s3 kies mtp device driver failed

@thompson6698 I did as u ask and it doesnt show any administrators. I'm still getting the MTP device failed when trying to connect and update my galaxy s3. It's been like since it was released... thanks

Message 11 of 18 (41,969 Views)
Mentor

Re: samsung galaxy s3 kies mtp device driver failed

Hi I did everything you have sugggested and it did not work. thanks

Message 12 of 18 (41,967 Views)
Teacher

Re: samsung galaxy s3 kies mtp device driver failed

Here's what worked for me after literally trying everything under the sun (compiled steps from various sources):

 

Steps to Safely Cleanup and Remove old USB Mass Storage Drivers on your PC

  1. Shut down your computer. Unplug your USB storage devices: USB Disks, flash, cams, CD/DVD, etc.
    ==> Other USB devices like keyboards, mice and LAN adapters can stay plugged in
  2. Boot computer back up. Click for how to determine whether you are running 32 or 64 bit Windows
  3. Download drivecleanup.zip, unzip and save to your desktop. Move the 32 or 64 bit version of DriveCleanup.exe toC:\Windows\System32
  4. Open a command prompt window as follows:
    ==> For XP only: You must have Admin privileges. Click Start->Run, enter cmd 
    ==> For Vista and Windows 7: You must open an elevated command prompt window!
  5. After the command prompt enter: drivecleanup.exe
    ==> Your command prompt window should be similar to my example below.
    ==> If, instead, you get an error message like Command not recognized it means you didn't move Drivecleanup.exe to the right directory
  6. Reboot. 
  7. Download the latest USB drivers here:http://www.samsung.com/us/support/owners/product/SGH-I747MBBATT Click the tab at the bottom that says "Manuals & Downloads" then Software then the link for the Device(Install),USB Driver (Software) (ver.v1.5.14.0)
  8. Intstall Drivers
  9. Reboot
  10. Unplugged or disable your internet connection ***CRITICAL*** 
  11. On your S3 go to Settings>About device>Check for updates and install the update (eventhough we next do a hard reset the new firmware is worth it if only for the brightness feature added to the notification drop down). 
  12. Do a hard reset on your Galaxy S3 instructions for that here: http://www.hard-reset.com/samsung-galaxy-s3-hard-reset.html
  13. Turn on S3 (without USB plugged in) and don't login to your Android account ***CRITICAL***
  14. Plug in USB and it should install all the drivers at long last ***SIGH***
  15. Login to your Android account with the USB plugged in and you should be good to go! 

I hope this works for you because I went through probably 8hrs of B S trying to figure this out. Believe when I say I tried EVERYTHING and this is only fixed it! Oh one other nice thing is this fixes the annoying COPY/PASTE issue as well. I know it's pain in the neck but it's worth it. Smiley Wink

 

I'm on a Window 7 Ultimate Service Pack 1 32-bit machine.

 

Message 13 of 18 (39,623 Views)
Teacher

Re: samsung galaxy s3 kies mtp device driver failed

I forgot one thing uninstall KIES and the Samsung Drivers first! 

Message 14 of 18 (39,544 Views)
Mentor

Re: samsung galaxy s3 kies mtp device driver failed

Thanks I got it to work finally a few weeks ago. I just reset my phone and reinstalled kies and it worked, now if they could just hurry up with the jelly bean update.Smiley Happy

Message 15 of 18 (39,518 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.