07-14-2012 11:09 AM
Anyone having issues syncing their phone with Kies do to this message that appears. SAMSUNG Mobile MTP Device Failed
Device driver software was not successfully installed. I did the troubleshoot connection error through Kies and windows update and it continues to fail please help!!!!!!!!!!!!!!!!!!!
07-15-2012 9:31 AM
I have the same problem using Windows 7 (64 bit). I have doen a lot of research on the internet and many people are also having the same problem. I have downloaded the latest drivers from Samsung and tried it on my desktop and my laptop - both come up withthe same error message.
07-15-2012 11:04 AM
I spoke to someone about the issue and as of right now there is a compatibily issue with 64 bit computers. I have windows 7 home prem. You would think they would of figured out an uptdate.I guess all we can do now is wait.
07-16-2012 8:48 AM
It ain't just 64 bit. I can't get this sucker to talk to ANY Windows 7 PC. 32 bit, 64 bit, whatever.
07-16-2012 8:51 AM
07-17-2012 4:08 PM
Well I finally found a solution - my son brought his S3 over and it worked so I figured I needed to do a factory reset of the phone, After I did that it connected without any problems. Doing a factory reset was a real pain since it also wipes out the 16gb of internal memory, and naturally I had to reinstall all my apps but it worked and I can connect without any problems. (Windows 7 64 bit laptop and desktop).
09-25-2012 6:31 AM - edited 09-25-2012 6:35 AM
Caveat: I'm running Windows XP SP3
I was also having problems with connecting Galaxy S3, this is what worked for me...
Download the samsung usb drivers http://www.samsung.com/us/support/owners/product/S
Download Kies and install it
THEN, goto http://windowsupdate.microsoft.com and make sure you have all available critical updates for your copy of XP
THEN, update your "optional" updates and make sure you have "Windows Media Player" checked (I couldn;t believe this etiher but it's really needed) . . . I just installed everything there!
OK, so your system is 100% up to date... NOW, try using windows media player to play an mp3 file, it will come up and say you need to verify your copy of xp, go ahead and do that
are you ready to connect your phone... not so fast!
make sure your phone is unplugged from the computer
and then start Kies....
At the opening screen, click on the "Troubleshoot Connection Error" button
and follow the prompts (it will reinstall the Kies driver etc etc)
When it's finshed, click "complete"
GO AHEAD AND PLUG YOUR PHONE IN
10-17-2012 8:35 PM - edited 10-17-2012 8:36 PM
I had the same problem. I found a solution on a Microsoft forum.
It turns out that my work had installed an email app with "Administrative rights" which disabled the MTP
Here is the info, hope this helps!
If you have any app installed with admin privilege which controls SD card privilege, then it wont allow MTP. In order to check this, please go to Security and lock screen settings -> Device administration->Device adminstrators
Check if there are any app have admin privilege, you have deactivate them to gain MTP access. Please remember if the applicaiton is like an email or something, then you will lose all data when you revoke admin privilege
10-18-2012 6:12 AM
@thompson6698 I did as u ask and it doesnt show any administrators. I'm still getting the MTP device failed when trying to connect and update my galaxy s3. It's been like since it was released... thanks
11-30-2012 2:52 PM
Here's what worked for me after literally trying everything under the sun (compiled steps from various sources):
Steps to Safely Cleanup and Remove old USB Mass Storage Drivers on your PC
I hope this works for you because I went through probably 8hrs of B S trying to figure this out. Believe when I say I tried EVERYTHING and this is only fixed it! Oh one other nice thing is this fixes the annoying COPY/PASTE issue as well. I know it's pain in the neck but it's worth it.
I'm on a Window 7 Ultimate Service Pack 1 32-bit machine.
12-01-2012 1:52 PM
Thanks I got it to work finally a few weeks ago. I just reset my phone and reinstalled kies and it worked, now if they could just hurry up with the jelly bean update.