The Samsung Galaxy S24
heather1988's profile

Contributor

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1 Message

Wednesday, April 5th, 2017 5:43 PM

my phone

my alcatel phone is stuck on the start up screen for 1 day now i need it fix

 

Community Support

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230.7K Messages

7 years ago

 Hello @heather1988,

 

Having your phone stuck upon startup is never a good thing. I am sorry you are experiencing this. I will be more than happy to help with some troubleshooting steps!

 

Restarting the phone can be a great way to refresh the device. You can do this using the power button and holding it down. On smartphones, you may need to hold power and volume down to force the restart. For some older phones, if the device has a accessible and removable battery, you can take it out and place it back in the phone after a minute.

 

Afterwards, if the phone is still getting frozen at the startup screen, it may be a software problem preventing the device from booting up correctly. If this is the case, we would need to look into factory resetting the device or replacement options.

 

Let me know if these steps help! Good luck!

 

Brett, AT&T Community Specialist

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