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lollipop for galaxy s5?

Teacher

lollipop for galaxy s5?

April 6th still no update for the s5. Thanks att for getting this update to your customers in a timely manner
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Message 1 of 14
Community Support

Re: lollipop for galaxy s5?

Hi @hprdr20

 

AT&T is actively working on the Android 5.0 Lollipop software update for the Samsung Galaxy S 5. All software updates go through a rigorous quality assurance testing process before being released. We will release Lollipop for the Galaxy S5 as soon as testing is complete, and we will post on our Consumer Blog, http://blogs.att.net/consumerblog, when it is available. We appreciate your patience.

 

Thanks,

Charise

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 14
Mentor

Re: lollipop for galaxy s5?

AT&T just wants to be different than all the other carriers.

Because that's the cool thing to do right?

Message 3 of 14
Contributor

Re: lollipop for galaxy s5?

I would hope that AT&T realizes how frustrating it is for their customers who want the lastest OS for their phones, and even more so when other major carriers (including US Cellular) have already pushed out the update.  This is one of the top Android devices and in my opinion should have been one of AT&T's top priorities.

Message 4 of 14
Teacher

Re: lollipop for galaxy s5?

Sorry Att I don't believe you. I have lost faith in att to come through for its customers
Message 5 of 14
Mentor

Re: lollipop for galaxy s5?

You think with all the bad press ATT is getting they would just push the update even with the so called bugs that are taking them so long to figure out. They pushed 4.4.4 full of bugs, so what's the difference?

Message 6 of 14

Re: lollipop for galaxy s5?

ATT updates the Galaxy S4 to 5.0.1 starting today.  

 

http://www.att.com/esupport/softwareUpdateArticle.jsp?sid=KB419415&cv=820

Message 7 of 14
Teacher

Re: lollipop for galaxy s5?

Are u serious? att is really going to update the s4 before the s5? Wow I have no words. Att officially became the worst carrier. There is no way that you can update the s4 before the s5.
Message 8 of 14
Mentor

Re: lollipop for galaxy s5?

Unbelievable! It's now not just a slap in the face they have moved on to pulling out fingernails and water torture.

Message 9 of 14
Community Support

Re: lollipop for galaxy s5?

Hi @hprdr20

 

Good news! The Lollipop update for the Samsung Galaxy S5 is planned to begin rolling out TODAY! Keep an eye out for the notification on your device letting you know it’s ready for download!

 

Thanks,

Charise

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 14
Mentor

Re: lollipop for galaxy s5?

Plan on being around WiFi for a while. It's pretty heavy at 1.4 GB and slow to download.

Message 11 of 14

Re: lollipop for galaxy s5?

Except you're pushing out 5.0 for the S5.....while S4 gets 5.0.1....

 

I have no words...

Completely unbelievable & unacceptable

 

FTR: 5.0 has a major memory leak in it causing phones to be buggy and crash. 5.0.1 has the fix.

Message 12 of 14
ACE - Expert

Re: lollipop for galaxy s5?


@QuillOmega0 wrote:

Except you're pushing out 5.0 for the S5.....while S4 gets 5.0.1....

 

I have no words...

Completely unbelievable & unacceptable

 

FTR: 5.0 has a major memory leak in it causing phones to be buggy and crash. 5.0.1 has the fix.


actually 5.1 fully fixed the memory bug.

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Message 13 of 14
Former Employee
Solution
Accepted by (Former Employee)
Accepted by ms_unicorn
‎09-30-2015 1:39 AM

Re: lollipop for galaxy s5?

Hey, everyone!

 

Here are a few tips and tricks to keep in mind with the new software release for the S5.

 

Things to know:

  • You should be connected to a reliable Wi-Fi source. Download and install could take 30-60 minutes.
  • Removing the battery during an OS update's download and installation could break the device.
  • You should have at least 3 GB of free device memory (not including the SD card).
  • Some applications may take longer to open after the Lollipop update due to the initial optimization process.
  • If having difficulty with any applications after the update it may be necessary to update the application to the latest version via the Play Store or Samsung Galaxy Apps

You can also check out the link below for more information.

 

Upgrade Device Software

 

-Mariana

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