10-18-2015 8:07 PM
my aunt from the states gave me her at&t g pad 7.0 lte v410 when she visited us here in the philippines
problem is i cant seem to upgrade it to lollipop. it says that it is already up to date.
my current version is the stock 4.4.2 kit kat
can i also request an unlock code so that i can use it here in the philippines
thanks in advance
Solved by: Go to Solution.
10-20-2015 12:46 PM
Hi there @mbsunga
Currently in order to receive a software update from us, the device must be active on the AT&T network. I apologize for the inconvenience.
If you’d like an unlock code for the tablet, please submit a Device Unlock Request.
Feel free to post any additional questions or concerns.
AT&T Customer Care
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03-30-2016 6:28 PM
My Gpad is on the ATT network via family share plan and it still won't update to Lollipop....its now nearly a year since lollipop was released. Please help!
- edited 04-03-2016 7:50 AM
I have had a year without lollipop also, same issue software says the tablet is up to date at 4.4.2. My device has always been on the ATT network since new.
- edited 05-21-2016 5:34 AM by Phil-101
To anyone experiencing this issue, call att tech support and don't let them say it's not possible or you need to go to a physical att store or call lg... just keep asking for advanced tech support until someone opens a case for you with the case number format similar to mine below. If they are able to look it up just give them my case number so they know exactly who they need to contact. 24 hours later ur tablet will see an update available. Case number ***, my tablet is updating as I'm writing this
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
09-22-2016 1:54 PM
I had the same problem. Tech support had me do a Factory Data Reset, which wiped my tablet (I knew that would happen), which enabled the update to 5.0.2.
Call ATT tech support and they will walk you thru it.
While not the latest and greatest version of Android, it's as far up to date as it can be.
09-19-2018 3:08 PM
Try a factory reset after using LG backup. Do your update. Do another reset to get a later update.
12-17-2018 6:57 AM
Does anyone know if the device is unlocked and active on the Cricket Network (owned by ATT) will still be able to get the update? Also, is there anyway to bypass the crazy 24hour clock that starts the first time you check for an update? Thank you.
12-17-2018 7:55 AM
@preed4962 Not as far as we are told by Cricket users. major OS updates only go out over ATT, even though it owns Cricket.
12-17-2018 8:05 AM
OK Thank you. So it must just check to see if there is an ATT connection? Because it won't even check for an update unless I am on Wi-Fi. So nothing is really "going out over ATT".